HCA101 Final MC And Matching – Qs And As
Limbic System Correct Ans - emotional processing area of the brain
that control memory and emotion
Grammar Correct Ans - provides rules of any language
Personal space Correct Ans - the physical space immediately
surrounding someone, into which any encroachment feels threatening to or
uncomfortable for them.
Dedicated Correct Ans - hard working individual
Manipulator Correct Ans - passive aggressive person with a secret
agenda
interpreter Correct Ans - person who translates between languages
compromise Correct Ans - effective approach if all parties are
satisfied
pause Correct Ans - natural break in conversation
Interdependence Correct Ans - sate of relying on one another
Know-it-all Correct Ans - person who claims they know everything
Compassion Correct Ans - sympathetic pity and concern for the
sufferings or misfortunes of others
Assertive Correct Ans - style of communication in which feeling are
addressed positively and directly
Empathetic listening Correct Ans - nonjudgmental technique that
requires listener to be attentive to senders feelings
Confidential Correct Ans - information about clients not to be
shared
,Compromise can be effective if Correct Ans - everyone is happy
with the outcome
Shane's client keeps asking him the same question over and over again,
what should he do that would be appropriate and respectful Correct
Ans - be patient
If you have a bad boss try all of the following strategies except Correct
Ans - embarrass them
You can contribute to a positive performance evaluation by doing all except
Correct Ans - disagreeing with your manager when you believe they are
wrong
Verbal communication includes which of the following Correct Ans -
spoken words and sign language
Interpersonal communication Correct Ans - an exchange of
information
how can a support worker help a new resident feel safe and secure
Correct Ans - listening to the residents concerns
Listening involves which of the following Correct Ans - observing
the client nonverbal communication
A resident uses vulgar and slang words when he talks to the support
worker, what should the support worker do? Correct Ans - ask him
not to use such words
which communication techique is helpful when a client is rambling in
speech? Correct Ans - focusing
which communication invites a client to share their thoughts? Correct
Ans - ask open ended question
A client want his meatloaf prepared a certain way, which is the best way to
clarify what he is saying? Correct Ans - Ask "Can you tell me again"
, Which of the following conveys comfort, caring and reassurance?
Correct Ans - Touch
health team members exchange information by sending and receiving
messages, what is this example of ? Correct Ans - interpersonal
communication
Which of the following is a rule for verbal communication Correct Ans
- speak clearly and slowly
Giving a yes or no Correct Ans - is an examples of a closed question
which of the following is a term for messages sent through facial
expressions, gestures, body posture and body movements? Correct Ans
- body language
Client is angry and demanding, it is important to do which of the following
Correct Ans - treat the client with respect and dignity
a client says I'm tired of waiting for my lunch, I want it own. To paraphrase
the answer is Correct Ans - "you want your lunch now"
to use touch correctly the support worker should do which of the following
Correct Ans - ask if the client is agreeable to being touched
the client interrupts when the support worker is speaking and changes the
subject, which is the best explanation for this? Correct Ans - the
client is uncomfortable with the topic
a clients feces has a strong odour, what should the support worker do.
Correct Ans - control your body language
Raj, a support worker is not sure he heard his reside comment correctly
and wants to make sure he heard correctly, what communciation method
should he use? Correct Ans - Clarify
which of the following statement about body language is correct?
Correct Ans - your appearance sends messages about yourself to others
Limbic System Correct Ans - emotional processing area of the brain
that control memory and emotion
Grammar Correct Ans - provides rules of any language
Personal space Correct Ans - the physical space immediately
surrounding someone, into which any encroachment feels threatening to or
uncomfortable for them.
Dedicated Correct Ans - hard working individual
Manipulator Correct Ans - passive aggressive person with a secret
agenda
interpreter Correct Ans - person who translates between languages
compromise Correct Ans - effective approach if all parties are
satisfied
pause Correct Ans - natural break in conversation
Interdependence Correct Ans - sate of relying on one another
Know-it-all Correct Ans - person who claims they know everything
Compassion Correct Ans - sympathetic pity and concern for the
sufferings or misfortunes of others
Assertive Correct Ans - style of communication in which feeling are
addressed positively and directly
Empathetic listening Correct Ans - nonjudgmental technique that
requires listener to be attentive to senders feelings
Confidential Correct Ans - information about clients not to be
shared
,Compromise can be effective if Correct Ans - everyone is happy
with the outcome
Shane's client keeps asking him the same question over and over again,
what should he do that would be appropriate and respectful Correct
Ans - be patient
If you have a bad boss try all of the following strategies except Correct
Ans - embarrass them
You can contribute to a positive performance evaluation by doing all except
Correct Ans - disagreeing with your manager when you believe they are
wrong
Verbal communication includes which of the following Correct Ans -
spoken words and sign language
Interpersonal communication Correct Ans - an exchange of
information
how can a support worker help a new resident feel safe and secure
Correct Ans - listening to the residents concerns
Listening involves which of the following Correct Ans - observing
the client nonverbal communication
A resident uses vulgar and slang words when he talks to the support
worker, what should the support worker do? Correct Ans - ask him
not to use such words
which communication techique is helpful when a client is rambling in
speech? Correct Ans - focusing
which communication invites a client to share their thoughts? Correct
Ans - ask open ended question
A client want his meatloaf prepared a certain way, which is the best way to
clarify what he is saying? Correct Ans - Ask "Can you tell me again"
, Which of the following conveys comfort, caring and reassurance?
Correct Ans - Touch
health team members exchange information by sending and receiving
messages, what is this example of ? Correct Ans - interpersonal
communication
Which of the following is a rule for verbal communication Correct Ans
- speak clearly and slowly
Giving a yes or no Correct Ans - is an examples of a closed question
which of the following is a term for messages sent through facial
expressions, gestures, body posture and body movements? Correct Ans
- body language
Client is angry and demanding, it is important to do which of the following
Correct Ans - treat the client with respect and dignity
a client says I'm tired of waiting for my lunch, I want it own. To paraphrase
the answer is Correct Ans - "you want your lunch now"
to use touch correctly the support worker should do which of the following
Correct Ans - ask if the client is agreeable to being touched
the client interrupts when the support worker is speaking and changes the
subject, which is the best explanation for this? Correct Ans - the
client is uncomfortable with the topic
a clients feces has a strong odour, what should the support worker do.
Correct Ans - control your body language
Raj, a support worker is not sure he heard his reside comment correctly
and wants to make sure he heard correctly, what communciation method
should he use? Correct Ans - Clarify
which of the following statement about body language is correct?
Correct Ans - your appearance sends messages about yourself to others
