100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
USPS Sales & Services Associate Training - 2024 class edition Exam Questions With 100% Correct Answers CA$18.05   Add to cart
Quickly navigate to
Preview
  2.  
  3. USPS Sales And Services Associate
  4.  
  5. USPS Sales and Services Associate

Exam (elaborations)

USPS Sales & Services Associate Training - 2024 class edition Exam Questions With 100% Correct Answers

1 review
 92 views  1 purchase
  • Course
  • USPS Sales and Services Associate
  • Institution
  • USPS Sales And Services Associate

USPS Sales & Services Associate Training - 2024 class edition Exam Questions With 100% Correct Answers What is our mission? - answerProvide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - answerForm 1000. eLearning module 16 Percep...

[Show more]

Preview 3 out of 17  pages

Document information

  • April 2, 2024
  • 17
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • usps sales services associate training 2024 cl

Written for

  • USPS Sales and Services Associate
  • USPS Sales and Services Associate

1  review

review-writer-avatar

By: junehoneybees • 4 months ago

Seller

avatar-seller
TheStar

Reviews received

Content preview

USPS Sales & Services Associate Training -
2024 class edition Exam Questions With
100% Correct Answers

What is our mission? - answer✔✔Provide trusted, affordable, universal service.
eLearning module 1

What is the form for filing an insurance claim? - answer✔✔Form 1000.
eLearning module 16

Perception is________ - answer✔✔Reality.
17-3

What are our goals? - answer✔✔Grow revenue, increase market share and develop lifetime
customers.
18-3

What are the two types of communication and give examples of each? - answer✔✔Verbal
(spoken words) and non-verbal (gestures, expressions, vocal variety).
19-5

What are some non-verbal cues? - answer✔✔Body movement (shuffling feet and folding arms),
posture, gestures, facial expressions, personal space.
19-6

Listeners receive the same ______ all the time. - answer✔✔Message.
19-7

What is S.O.L.E.R.? - answer✔✔Actively attending by: Squarely facing the person, Open your
posture, Lean towards the sender, Eye contact maintained, Relax while attending.
19-7

What is a successful sales transaction? - answer✔✔One in which you and the customer make an
informed, mutually beneficial decision.
20-3

,When presenting the value of USPS products and services, you align that value with? -
answer✔✔The customer's needs.
20-3

What should be the objective of every SSA? - answer✔✔Selling maximum value to customers
by matching their needs.
20-4
What is the driving force behind a customer's willingness to interact with you, learn about Postal
products, and make a purchase commitment? - answer✔✔Needs.
20-5

What is need satisfaction selling? - answer✔✔Recognition that customers buy products to satisfy
their needs.
20-5

What is a need? - answer✔✔A desire to improve or accomplish something.
20-6

What is the language of needs and some examples? - answer✔✔Words and phrases the express
desire.
I want, I need, I hope, I'm looking for, I'm interested in, I wish, My objective.
20-6

What is G.I.S.T.? - answer✔✔Greet, Inquire, Suggest and Thank.
20-8

What additional products can be suggested? - answer✔✔Stamps, packaging/shipping (Ready
Post) products, PO Box, passports, money orders.
20-10
Mailpieces not meeting minimum requirement criteria or exceeding certain maximums
are_________? - answer✔✔Non-mailable. There is no fee, surcharge or additional postage that
can make a non-mailable item mailable.
21-3
Non-mailable means that the piece, as designed, is _______ from the mailstream. -
answer✔✔Prohibited.
21-3

, What are the minimum dimensions of a mail piece (letter)? - answer✔✔3 ½" in height, 5" in
length, .007" in thickness, rectangular in shape.
21-3

What is girth? - answer✔✔The distance around the thickest part of a package.
21-4

What are maximum dimensions for a package? - answer✔✔70 pounds. 108" length + girth. Up
to 130" length + girth for Standard.
21-4

What are the five mail processing categories? - answer✔✔Letters, flats, machinable parcels,
irregular parcels, outside parcels.
21-4

What is the maximum size for a postcard? - answer✔✔4 1/4" height, 6" length, .016" thickness.
21-5

What would cause a flat-size piece to be excluded from flat pricing? - answer✔✔Do not meet
flexibility standards, are not uniformly thick, are not rectangular in shape.
21-6

What is a machinable parcel? - answer✔✔6 oz to 25 lbs; minimum size of 3" x 6" x ¼" to
maximum size of 17" x 17" x 27".
21-7

What is an irregular parcel? - answer✔✔Has ONE of the following characteristics: less than 6"
in length or 3" in height or 6 oz in weight; rolls/tubes 26" long or less; articles enclosed in
envelopes that are not letters, flats or machinable parcels.
21-8

What are outside parcels? Examples? - answer✔✔Parcels that because of their size, shape,
density, container type, or the nature of their contents, cannot be processed in postal sacks.
Metal-strapped boxes, rolls/tubes more than 26" in length, liquid containers, tires, trees.
21-9

What is a non-machinable surcharge? - answer✔✔Charge applied to first-class letter-size pieces
that meet one or more non-machinable characteristics and are excluded from automated
processing.
21-10

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller TheStar. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$18.05. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67232 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$18.05  1x  sold
  • (1)
  Add to cart