CLEET Certification Test Phase 1 - Questions and Answers

CLEET Certification Test Phase 1 - Questions and Answers authorized by the employer on a specific post is... An armed security guard Which of the following defines a security agency? A person, firm, corporation, or other private legal entity in the business of security guard services or armed security guards for hire If you are employed as a private watchman to protect property you would be considered a: Security guard How should you speak to communicate across language barriers? Clearly and slowly. Which of the following words does NOT represent a guideline for communicating across language barriers? Shout. How can you maintain your professionalism when communicating with the media? Be pleasant at all times. What is the proper response to a request to answer questions from the media? Refer media representatives to your supervisor. In addition to being understanding when making a court appearance, you should also be: Yourself. What is one way of maintaining your credibility during a court appearance? Project a professional image. When finishing an emergency call, should you hang up the telephone first? No. If you answer the telephone and the person the caller wants may not be reached, what should you do? Explain the reason the person may not be reached. When reporting an emergency over the telephone, you should: Follow all directions given by the emergency dispatcher. At what level should you speak when using a radio? Just above a normal conversational level. Which of the following is commonly a responsibility for assisting the public? Directing visitors/employees to various areas on the premises. Which statement accurately describes the role of the security guard in quieting a dispute? You are an outsider to the argument. Two customers at your employers store get your attention because of their tone of voice and because you can hear them from some distance away. As you approach the customers, you decide that they are in fact, arguing over something. Other customers are staring at the two people who are arguing. What should be your first response? Calmly explain that the dispute is disturbing others. You are working as a security guard at the Happy Valley Apartments complex. While at your post one evening, at 6:45 pm, you receive a telephone call from a resident of the complex about a very loud argument in building C, apartment 7. As you approach the apartment, you can hear the argument clearly. The husband answers the door after you have knocked twice. When the door finally opens, you can see past the husband's shoulder into the kitchen, and notice that the woman inside is visibly shaken and is crying. Gently but firmly advise the participants to resolve their argument quietly. Which of the following are guidelines for communicating with people? Remain calm, never lose your cool towards a person. Which of the following is a guideline for communicating across language barriers? Be patient and respect the other persons attempts to communicate with you. Which of the following is an example of empathy? Elizabeth tries to put herself in the other persons shoes. Which of the following statements about tact is true? You should use tact with customers and clients, but it is not helpful with coworkers. Which of the following is an example of using positive language? "This lot is for employees only, but you can park in the visitor lot just around the corner." Which of the following is a guideline for providing first aid? Do not give first aid if the victim refuses to consent. Which of the following is a guideline for providing first aid? Provide first aid that is within the scope of your training. Which of the following is a correct response to an accident or emergency?