BCOR 370 Final Exam Questions And Answers!!

The Communication Model - Answer-Sender Encoding Channel Decoding Receiver Noise - Answer-Something whether it be actual noise or a distraction that disrupts the communication model Nonverbal Communication - Answer-Actual words play a relatively small role in communication. Facial expressions, tone of voice, and bodily movements are much more important. Verbal 7%, Vocal 38%, Facial 55% Barriers to Communication - Answer-Differing Perceptions Language Differences Noise Poor Listening Conflicting Nonverbal Cues Pittsburghese Quiz - Answer-Demonstrated that people in Pittsburgh speak differently than people in Morgantown. Language Difference example Video Clip: Bud Abbot and Lou Casto - Answer-Baseball players' last names were "Why" and "Who" and this was a barrier to their communication model. Conflict - Answer-Real or perceived differences in interest between two or more individuals, groups, or organizations. Traditional View of Conflict - Answer-Conflict is bad and it should be avoidedHuman Relations View of Conflict - Answer-Conflict is inevitable and should be accepted Interactionist View of Conflict - Answer-Some conflict can be helpful and should be encouraged Task Conflict - Answer-A type of conflict that can be beneficial Relationship Conflict - Answer-Always bad and will nullify the possible positive effects of task conflict Styles of Conflict Handling - Answer-Avoidance Accommodating- Giving in to the other person Competing/Forcing Compromising Collaborating/Integrating Negotiation should... - Answer-Produce a wise agreement, if agreement is possible. Be efficient. Not damage the relationships of the parties involved. How do we usually negotiate? - Answer-Positional Bargaining -"Win, Lose" Bargaining Distributive Bargaining -Zero Sum Game (My gain is your loss) Positional Bargaining - Answer-Produces unwise agreements. -Ego becomes identified with the position. -Compromise solution often fails to meet the needs of those involved. Inefficient. -The more extreme the positions and smaller the concession the more time is wasted.Damages relationships. -Becomes a contest of wills that can damage or destroy a relationship. Principled Negotiating/"Win, Win" Negotiating/Integrative Bargaining - Answer-Separate the people from the problem -Attack the problem, not the people -Unite and face problem together Focus on interests, not positions -Objective is to satisfy underlying interests, positions only hinder. -Identify interests and work towards a solution that satisfies all Generate a variety of possibilities. -Don't search for one "right" solution Insist on some fair standard. Examples of Negotiation discussed during lecture - Answer-Positional- Dr. Houghton wanted his girlfriend to meet him at the concert while she wanted them to arrive together, which would cause Dr. Houghton to be late. Principled- Girlfriend was worried about safety, Dr. Houghton was worried about being late. Solved problem by Dr. Houghton paying for a valet for her. Stages of Team Development - Answer-Forming- uncertainty Storming- conflict Norming- cohesiveness Performing- functionality Types of Work Teams - Answer-Problem-solving Functional Self-managed Cross-functionalCharacteristics of Effective Teams - Answer-Clear Unity of Purpose Self-Conscious Clear and Demanding Goals Informal, Comfortable, and Relaxed Extensive Participation in Discussions Freedom to Express Ideas Disagreement is Viewed as Good General Agreement on Decisions Everyone Carried their Weight Frequent Constructive Criticism Shared Leadership