Exam (elaborations)

Test Bank for Operations & Supply Chain Management, 8th Canadian Edition by William J Stevenson| Complete Chapters

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Course
Operations Management

Institution
Operations Management

Complete test bank for Operations & Supply Chain Management 8ce 8th Canadian Edition by William J Stevenson, Hydeh Mottaghi, Behrouz Bakhtiari. This document includes Multiple Choice questions, True False and Short Questions in it. Supplements are included too in the test bank. Table of contents gi...

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Uploaded on June 24, 2024
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Type Exam (elaborations)
Contains Questions & answers

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Test Bank for Operations & Supply Chain Management 8th Canadian Edition by
William J Stevenson, Hydeh Mottaghi

Chapter 01 8e Stevenson Answers Included ✅
1) As a service business, the operations management activities of an airline company have
nothing in common with the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false

2) Operations managers are responsible for managing activities and resources that produce
goods and/or provide services.
⊚ true
⊚ false

3) Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost
and time.
⊚ true
⊚ false

4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false

5) The operations function exists only in firms that are goods-oriented.
⊚ true
⊚ false

6) Operations management pertains almost exclusively to the management of manufacturing
operations.
⊚ true
⊚ false

1

,7) Value-added refers to the cost of the inputs required to produce goods and services.
⊚ true
⊚ false

8) As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.
⊚ true
⊚ false

9) Storing an item earlier than the scheduled delivery date is an example of a value adding
activity.
⊚ true
⊚ false

10) Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.
⊚ true
⊚ false

11) Operations management involves both system design and planning/control decisions.
⊚ true
⊚ false

12) System design decisions have very little impact on planning/control decisions.
⊚ true
⊚ false

13) An example of an operations control decision is the choice of location.
⊚ true
⊚ false

2

,14) Scheduling jobs is a system design decision and not a planning decision.
⊚ true
⊚ false

15) Design decisions are usually strategic and long-term, while planning decisions are usually
tactical and medium-term.
⊚ true
⊚ false

16) Managing inventory levels is considered a planning/control operations decision area.
⊚ true
⊚ false

17) A basic difference between manufacturing and service organizations is that a service is
focused on acts while manufacturing is focused on goods.
⊚ true
⊚ false

18) Service involves a much higher degree of customer contact than the production of goods.
⊚ true
⊚ false

19) Service often requires a higher labour content, whereas the production of goods is more
capital intensive.
⊚ true
⊚ false

20) Measurement of productivity in service is more straightforward than in goods production due
to the high degree of uniformity of inputs.
⊚ true
⊚ false

3

, 21) Models are simplified representations of something and thus ignore important aspects of a
situation.
⊚ true
⊚ false

22) Quantitative techniques are often quick applications of simple mathematical principles.
⊚ true
⊚ false

23) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false

24) Queuing techniques are useful for analyzing situations in which waiting lines form.
⊚ true
⊚ false

25) It is essential to use the systems approach when something is being designed, redesigned,
implemented, improved, or otherwise changed.
⊚ true
⊚ false

26) A systems approach is to concentrate on efficiency within a subsystem and thereby achieve
overall efficiency.
⊚ true
⊚ false

27) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false

4

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Test Bank for Operations & Supply Chain Management, 8th Canadian Edition by William J Stevenson| Complete Chapters

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