Exam (elaborations)
ORANGETHEORY GUIDE
Exam of 7 pages for the course tests at tests (ORANGETHEORY GUIDE)
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ORANGETHEORY GUIDE30 second sales pitch - correct answer-WE are a 1 hour full body group workout.
WE focus on heart rate based training guaranteed, to produce results from the inside out.
OUR workout is backed by science and proven to burn more calories post workout.
TRACKED by technology so you can monitor results in real time.
Each workout is inspired and let by certified coach to make sure you don't over or under
train.
booking intro - correct answer-1. Name/email/number
2.CC
3. Weight and Height
4. 30 minutes early
5.Ask for referral
6.Contact Log & assign to the coach for day before
3 A's - correct answer-Appearance: be in uniform, always presentable with smile
Approach: come from behind the desk and greet them
Attitude: always be welcoming and positive
Walk in - correct answer-Meet and Greet - 10 mins
yes-get CI and tour
No- Guest register and tour
treadmill - correct answer--free motion
-built specifically for OTF
-largest flex tech in the industry and reduce impact up to 40%
*jump on tread*
rower - correct answer--water
-have strength and power component
-utilizes 84% of muscle with little to no impact
Weight room - correct answer--Build internal/ external muscles
-use TRX(free range of motion), ab dolly's/free weights/benches
-TV-dummies
-OTBEAT: instant automatic biofeedback to make sure you are not over or under training.
your heart rate is displayed on TV's and treadmill
Closing from walk in - correct answer-"based on everything you've told me and learned
about us, we'd be a great fit for you. Wouldn't you agree?
yes- go over memberhships, give free HR core
No-Schedule for intro and let them know 15 min before class
Hand off - correct answer--transfer of trust
-current fitness routine
, -goals/why
-injuries/restrictions/supplements
-HIGH FIVE
Hand Back - correct answer-Build the value- coach wants to see you here 4-3 times a week.
That makes you a perfect candidate for our premier membership. It is our most popular
membership and can be used at any studio in the US
Present the Price- The membership is $159 a month, which breaks down to $14-8 per class
Ask for the sale- All we need to do is complete the paperwork, get photo, and can by on your
way
Handling objections - correct answer-1. Empathize
2. Isolate
3. Redirect
4. Make a suggestion
empathize - correct answer-"of course, I understand being concerned about the cost A lot of
members felt the same way at first.
Isolate - correct answer-"Besides price, is there anything else holding you back from starting
today?"
Redirect - correct answer-"I know that (Goal). and we're going to help you get there"
Make a suggestion - correct answer-"let's do this; lets start you on our elite membership
today, and the event that additional funds become available to you later, we can always
upgrade you to premier membership"
Objections - correct answer--uncertain: 30 day money back guarantee program
-price:bring up price from CI and reiterate $14-8 per class
-Time: CI circled what class times worked best
-Spouse: bring in your husband. Does he support your fitness goals
-Shopping around: bring up how long they put for month they are trying to reach their goals
new join requirments - correct answer--CI
-MA
-Intro Card
-Rules and Policies
*scanned
missed guest - correct answer-CL follow up set to the SA working on shift 48 hours later
How do you print out the check in list? - correct answer-by first name
How do you print the check in list? - correct answer-click sign in sheet on the right
What does the red x on the left mean? - correct answer-It's an early cancel, it takes the
member out of the class with no penalty
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