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Post office exam 474 Questions and and answers.
Post office exam 474 Questions and and answers.
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Post office exam 474A customer asks about status of a package that you delivered days ago. Which would you
be most and least likely to do? - correct answer-Most: Show him proof of delivery and tell
him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? - correct answer-Most: Say you do not know about
shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? - correct answer-Most: Explain that the employee in question is really a
good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? - correct answer-Most: Suggest an
alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? - correct answer-Most: Tell him Postal policy prohibits you from giving him
mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would
you be most and least likely to do? - correct answer-Most: Explain where to find it and offer
to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
correct answer-Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
Achieving my goals is important
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Trying my best is important - correct answer-Achieving my goals is important
, a. Most like me
All I want to do on the job is finish my assignments
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
It is important to help others on the job if they need it - correct answer-It is important to help
others on the job if they need it
d. Most like me
Anyone can succeed with hard work
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Hard work does not guarantee success - correct answer-Anyone can succeed with hard
work
b. Somewhat like me
Coworkers often frustrate me
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Coworkers never frustrate me - correct answer-Coworkers often frustrate me
a. Most like me
Employees should do what they are told to do on the job
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Employees should do more than what is expected at work - correct answer-Employees
should do more than what is expected at work
d. Most like me
Hard work leads to success
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
Hard work does not always lead to success - correct answer-Hard work leads to success
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