Exam (elaborations)
USPS Quiz 476 Questions and and answers.
USPS Quiz 476 Questions and and answers.
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USPS Quiz 476A customer asks about status of a package that you delivered days ago. - correct
answer-MOST
Show him proof of delivery and tell him he is responsible for the package once it is delivered
LEAST
Show him proof of delivery and ask if it might have been stolen.
A customer asks questions about shipping choices, but you do not know the answers. -
correct answer-MOST
Say you do not know about shipping choices and suggest that he look on USPS website
LEAST
Say you will have answers tomorrow and research the shipping choices after finishing your
deliveries
A customer complains to you about another Postal Employee - correct answer-MOST
Explain that the employee in question is really a good worker but was just having a bad day
LEAST
Listen to his complaint, apologize, and suggest he talk to the postmaster.
A customer is angry because the nearby post office does not have a product he needs today.
- correct answer-MOST
Suggest an alternate product that may work
LEAST
Go get the product at another facility and bring it back to the customer
A customer moved but is not receiving his mail because he did not submit a change of
address form. He wants you to give him his mail anyway. - correct answer-MOST
Tell him postal policy prohibits you from giving him mail until a change of address is
submitted
LEAST
Tell him there is nothing you can do until he submits a change of address
A customer on your route asks how to find something on the USPS website. - correct
answer-MOST
Explain where to find it and offer to help with any other issues he may have
LEAST
Offer to help him find it on his computer
, A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. - correct answer-MOST
Tell him how to do his job quicker and better
LEAST
Do nothing because his production should improve over time.
achieving my goals is important - correct answer-most like me
anyone can succeed with hard work - correct answer-somewhat like me
challenging goals stimulate me - correct answer-most like me
coworkers often frustrate me - correct answer-most like me
employees should do more than what is expected at work - correct answer-most like me
hard work leads to success - correct answer-most like me
hard working people deserve their rewards - correct answer-somewhat like me
have you ever left a job voluntarily before getting a new one - correct answer-no
How long do you hope to work for the USPS? - correct answer-More than 10 years
How long were you at your latest job before voluntarily leaving? - correct answer-I did not
leave my latest job voluntarily
how many fulltime jobs have you left voluntarily within 1 month of starting - correct answer-0
How many jobs have you left voluntarily in the last 4 years - correct answer-0
How many jobs have you left voluntarily in the last four years? - correct answer-0
how many times have you been disciplined for violating a company policy? - correct
answer-0
how many times have you been honored for high performance on the job? - correct
answer-7-10
how many times per year did you have unexcused absences at your latest job? - correct
answer-None
How many unexcused absences are acceptable before an employee is disciplined? - correct
answer-None
How many unexcused tardies did you have per month at your latest job - correct
answer-none
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