100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
USPS Quiz 476 Questions and and answers. CA$19.50   Add to cart

Exam (elaborations)

USPS Quiz 476 Questions and and answers.

 0 view  0 purchase

USPS Quiz 476 Questions and and answers.

Preview 2 out of 5  pages

  • July 3, 2024
  • 5
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
All documents for this subject (974)
avatar-seller
EXAMQA
USPS Quiz 476
A customer asks about status of a package that you delivered days ago. - correct
answer-MOST
Show him proof of delivery and tell him he is responsible for the package once it is delivered

LEAST
Show him proof of delivery and ask if it might have been stolen.

A customer asks questions about shipping choices, but you do not know the answers. -
correct answer-MOST
Say you do not know about shipping choices and suggest that he look on USPS website

LEAST
Say you will have answers tomorrow and research the shipping choices after finishing your
deliveries

A customer complains to you about another Postal Employee - correct answer-MOST
Explain that the employee in question is really a good worker but was just having a bad day

LEAST
Listen to his complaint, apologize, and suggest he talk to the postmaster.

A customer is angry because the nearby post office does not have a product he needs today.
- correct answer-MOST
Suggest an alternate product that may work

LEAST
Go get the product at another facility and bring it back to the customer

A customer moved but is not receiving his mail because he did not submit a change of
address form. He wants you to give him his mail anyway. - correct answer-MOST
Tell him postal policy prohibits you from giving him mail until a change of address is
submitted

LEAST
Tell him there is nothing you can do until he submits a change of address

A customer on your route asks how to find something on the USPS website. - correct
answer-MOST
Explain where to find it and offer to help with any other issues he may have

LEAST
Offer to help him find it on his computer

, A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. - correct answer-MOST
Tell him how to do his job quicker and better

LEAST
Do nothing because his production should improve over time.

achieving my goals is important - correct answer-most like me

anyone can succeed with hard work - correct answer-somewhat like me

challenging goals stimulate me - correct answer-most like me

coworkers often frustrate me - correct answer-most like me

employees should do more than what is expected at work - correct answer-most like me

hard work leads to success - correct answer-most like me

hard working people deserve their rewards - correct answer-somewhat like me

have you ever left a job voluntarily before getting a new one - correct answer-no

How long do you hope to work for the USPS? - correct answer-More than 10 years

How long were you at your latest job before voluntarily leaving? - correct answer-I did not
leave my latest job voluntarily

how many fulltime jobs have you left voluntarily within 1 month of starting - correct answer-0

How many jobs have you left voluntarily in the last 4 years - correct answer-0

How many jobs have you left voluntarily in the last four years? - correct answer-0

how many times have you been disciplined for violating a company policy? - correct
answer-0

how many times have you been honored for high performance on the job? - correct
answer-7-10

how many times per year did you have unexcused absences at your latest job? - correct
answer-None

How many unexcused absences are acceptable before an employee is disciplined? - correct
answer-None

How many unexcused tardies did you have per month at your latest job - correct
answer-none

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller EXAMQA. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$19.50. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

80467 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$19.50
  • (0)
  Add to cart