Exam (elaborations)
USPS Exam 421 2024 Questions and and answers.
USPS Exam 421 2024 Questions and and answers.
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USPS Exam 421 2024Sales & Services Distribution Associate (SSDA)
Performs many of the same duties of an SSA; however, they also support the back office
distribution functions.
Lobby Assistant
Helps customers with package pick-ups identify mailing needs, ensures customers complete
required forms before they reach the window, and answers customer questions.
Brainpower
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Lead Sales & Services Associate (LSSA)
Maintains a comprehensive working knowledge of regulations ruling policy and procedures
relating to all phases of retail services. Provides technical guidance to retail employees
assigned to the unit, informing them of changes or clarifications in policies, procedures,
operations, or regulations.
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs
to increase its share of the shipping maket.
Sales & Services Associate (SSA)
Your teammates. You support each other by ensuring the correct processes are followed and
customer needs are met, as well as educate customers on our products and services.
Supervisor
Responsible for managing post office day-to-day operations and ensuring that employees
are properly trained and well-informed.
A customer needs an item to arrive "as soon as possible," what is the best service for them?
Priority Mail Express (PME)
3 multiple choice options
A customer states: "Delivery in the next few days would be fine." What is the best service for
them?
Priority Mail Express (PME) or Priority Mail (PM)
3 multiple choice options
, A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best
service for them?
Ground Advantage (GA)
3 multiple choice options
Postal Service employees operate under a mandate to protect and preserve the mail placed
in its:
Custody
3 multiple choice options
A violation of the security and sanctity of the mail is:
Failing to deliver the mail
3 multiple choice options
The first opportunity for a Sales & Services Associate (SSA) to start the customer
experience on a positive note is to:
Deliver a first impression
3 multiple choice options
The type of communication that can enhance or contradict messages is:
Non-verbal Communication.
3 multiple choice options
The approach a Sales & Services Associate (SSA) can use to engage our customers and
ensure their needs are met is:
A+G.I.S.T.
3 multiple choice options
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
postal service?
Instills customer confidence
3 multiple choice options
Successful sales transactions occur when the Sales & Services Associate (SSA):
Makes an informal mutual decision with the customer on products/services
3 multiple choice options
What is the most positive way to impact customer perception of the Post Office?
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