Exam (elaborations)
Leadership and Mgmt- Dealing with Difficult People Questions and answers
Leadership and Mgmt- Dealing with Difficult People Questions and answers
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Leadership and Mgmt: Dealing withDifficult People
- establish rapport by finding common interests
✅✅-Characteristics of
- turn the focus to a different topic/objective
- focus on the problem and not the person -
redirection?
- May be hard to determine when it will happen
- know what might trigger them to explode and avoid it
✅✅
- intervene; show concern, say their name
- do not show emotion - -How to deal with someone with a grenade
personality?
- mimicking of behaviors
- use of similar voice volume and speed
- sharing similar choices
- creates trust
✅✅
- try not to mock
- avoid in hostile situation - -Characteristics of blending?
Blending - ✅✅ -any behaviors by which you reduce the differences
between you and another in order to meet them where they are and
move to common ground
- compromising without true compromise
Feeling powerless
Feeling burdened or overwhelmed
Feeling frustrated
Insecure about how others feel about them
✅✅
Anxiety
Avoiding confrontation/emotions - -What are some reasons for
poor behaviors?
Goal is to "bring them out of hiding"
- call them out on their behaviors
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