100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Quality Management Exam 1 - all Questions & answers solved 100% accurately with Complete Solution Graded A+ latest version CA$18.44   Add to cart
Quickly navigate to
Preview
  2.  
  3. Quality Management
  4.  
  5. Quality Management
  6.  
  7. Quality Management

Exam (elaborations)

Quality Management Exam 1 - all Questions & answers solved 100% accurately with Complete Solution Graded A+ latest version
 4 views  0 purchase

Quality Management Exam 1 - all Questions & answers solved 100% accurately with Complete Solution Graded A+ latest version

Preview 2 out of 14  pages

Document information

  • July 7, 2024
  • 14
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • quality management exam 1 all questions answe

Written for

All documents for this subject (112)

Seller

avatar-seller
TUTORSON

Content preview

Exam 1 - Quality Management Questions
and answer
Two jobs for us - correct answer-1. Do our work 2. improve how we do our work

We need - correct answer-simple, powerful problem-solving tools. And, concept of industrial
problem solving

Improvement should - correct answer-be a significant part of everything everyone does

why there is a need for - correct answer-simple, powerful problem-solving tools. MAO. 90%
of U.S. industry does not know how to solve chronic quality problems

Objectives - correct answer-describe, teach, improve

The benefits - correct answer-1. Zero defects/scrap 2. eliminate inspection 3. enhanced
satisfaction 4. from design to production and beyond 5. reduced cycle time 6. reduced
design time 7. steep cost reductions 8. higher morale 9. stronger supply chain 10. improved
profitability

Industrial problem solving - correct answer-1. defining the root cause can be a difficult and
complex process
2. excessive variation is at the heart of most problems
3. there is no such thing as a random problem
4. key variable isolation

Conclusion - correct answer-1. problem solving is a process
2. variation is the enemy

Quantitative approach - correct answer-without a clear measure of success, it is difficult, if
not impossible, to effectively manage and improve a process

We used to... - correct answer-do our work...1. did our work/completed it 2. no need for
change because little competition 3. influenced by Taylor philosophy, management focused
on the individual not the system, nor quality nor even variation

But now we have to make - correct answer-"some changes" 1. have to accept a second job.
2. and improve how we do our work

The problem - correct answer-is that most people do not know of or have a systematic
approach to work improvement. 1. They try a little of this and a little of that or no avail. 2.
quality, like work improvement, is a systematic process and as part of that process, one must
know what tools should be applied and how to apply those tools

Impart knowledge - correct answer-1. however, be forewarned

, 2. it is a huge leap from abstract, classroom discussion to actual, on-the job site application

Importance - correct answer-those having some knowledge of quality; be it quality
management of quality control; face two questions
1. what tools exist?
2. when do we use them?
quality practitioners often know far more tools than they commonly use, but they do not know
how to choose and apply tools at appropriate times

Sometimes anything labeled - correct answer-"quality" is considered separate from
day-to-day activities, but quality improvement extends into all areas of an organization and
involves everyone.
1. anyone planning a strategy developing a project plan, seeking agreement from others,
trying to understand the customer better, using a work process
2. can use the tools presented in this course to produce a higher quality outcome more
easily and cheaper

need for simple - correct answer-powerful, problem-solving tools. Industrial problem solver -
relates the story.
1. Mao Zedong - cultural revolution
* attacked by swarms of locusts.
- couldn't find answer's in little red book.
basically mao said you should devise your own solutions
2. inspired the villagers to round up all the able-bodied people and dispatch them to the
fields to kill the locusts by hand, one-by-one

for seven days - correct answer-people tried to get rid of the locusts. in U.S. we would have
gotten done in one hour

Industry DOES - correct answer-not know how to solve chronic quality problems.
1. the U.S. approach to solving chronic quality is similar to chinese
* it lacks knowledge of the proper tools to do the job
1. How many managers could list four of the seven tools of QC

Objections to tools - correct answer-1. be able to describe in simple, nonmathematical terms
easy, but statistically powerful, techniques for solving deep-seated quality problems that
have resisted solution by traditional means
2. teach all levels in a company - from engineers and technicians to line workers and
associates - how to use them
3. improve from current unacceptably high defect levels

Industrial Problem solving part 2 - correct answer-books...1. provide precise methods for
problem selection and ways to protect customers from receiving defective products
2. authors always make the point that you need to define the root cause so that the real
problem can be corrected, but these books rarely tell you how to discover the root cause

The - correct answer-reason is simple. defining the root cause can be very difficult

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller TUTORSON. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$18.44. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

76800 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling

Recently viewed by you

Other ·

(0)

A Level Economics Flashcards
CA$18.44
  • (0)
  Add to cart