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Quality Management all Questions & answers solved 100% accurately with Complete Solution Graded A+ latest version
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Quality Management all Questions & answers solved 100% accurately with Complete Solution Graded A+ latest version

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  • July 7, 2024
  • 7
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

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  • quality management all questions answers solved

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Quality Management Questions and
answer
A project manager working on a phone development project has met with the project team to
determine the grade and quality of the product. The phone needs just basic functionality to
be sold in emerging markets. What should the quality and grade be for the project?

A) High-quality, high grade
B) High-quality, low grade
C) Low-quality, high grade
D) Low-quality, low grade - correct answer-B) High-quality, low grade

All project deliverables should be high quality but not necessarily high grade.

A low-grade product will have less functionality than a high-grade product.

This question asks about a low-functionality product.

Which of the following statements about quality management is false?

A) Customer satisfaction is a test of quality
B) It is cheaper to let customers find defects
C) Prevention leads to fewer inspections.
D) Management is responsible for the quality - correct answer-B) It is cheaper to let
customers find defects

It is always more expensive to let the customers find defects.

This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are
true.

While working on a product redesign project, the project manager met with the company's
senior management to inform them that they must provide adequate resources to ensure the
product's quality. Which of the following statements is true about management's
responsibility regarding quality?

A) Management is not responsible for the quality of a project.
B) Management is only responsible for quality in operations.
C) Management is responsible for quality throughout the organization.
D) Only the project team is responsible for the quality of a project. - correct answer-C)
Management is responsible for quality throughout the organization.

Management is responsible for quality throughout the organization in operations and project
management.

, The company has informed all company employees that they must pay careful attention to
the work that they are doing to ensure the company delivers a quality product. What quality
management theory best illustrates this scenario?

A) Continuous improvement
B) Just in time
C) ISO 9000
D) Total quality management - correct answer-D) Total quality management

Total quality management (TQM) is when everyone in the company is responsible for quality
in the underlying process of making a product.

While developing a smart phone, the project team has decided to look at other smart phones
in the market to see how fast they start. The team members know that to be competitive,
they will need to meet the startup times of the smart phones currently on the market. What
tool would best help the project team in this scenario?

A) Brainstorming
B) Interviewing
C) Benchmarking
D) Determining cost of quality - correct answer-C) Benchmarking

Benchmarking is a tool used to compare the standards of comparable projects or products.

This can include meeting specific performances that are industry-specific.

While planning a project's quality, the project team has identified certain costs that would
need to be included in the project budget, such as testing, inspections, and having the right
equipment to do the job. What best describes these costs?

A) Cost of conformance
B) Cost of nonconformance
C) Cost of poor quality
D) Cost of great quality - correct answer-A) Cost of conformance

The cost of quality includes the cost of conformance, which usually includes prevention
costs, such as training, equipment, appraisal costs, testing, and inspections.

The nonconformance cost includes reworking, scrapping, and the loss of business. All other
choices are made-up terms.

The project team would like to document the sequence of steps that the process should
follow to ensure that the deliverables are being made with the correct quality requirements.
What tool can best help the team show the sequence of steps and whether there is room for
improvement in a given process?

A) Cost of Quality
B) Process charts

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