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MGT. 268 Final GVSU.
MGT. 268 Final GVSU.
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MGT. 268 Final GVSU10. Contact management falls under the category of the customer service department's CRM
tools. - ANS-False
11. Custom applications are software needed to execute the operations of enterprise systems. -
ANS-True
12. Effective and efficient supply chain management systems can enable an organization to
decrease the power of its buyers. - ANS-True
13. Elogistics manage the transportation and storage of goods. - ANS-True
14. Enhancing mobility is one of the greatest advantages provided by wireless networks. It
allows activities that were formerly tied to physical locations to be performed almost anywhere. -
ANS-True
15. Enterprise resource planning and customer relationship management are the same software
packages for large companies. - ANS-False
16. Human resources is the most common outsourced function. - ANS-True
17. In the past, departments made decisions independent of each other. - ANS-True
18. In-sourcing is an arrangement by which one organization provides a service or services for
another organization that chooses not to perform them in-house. - ANS-True
19. Information technology's primary role in supply chain management is creating the
integrations or tight process and information linkages between functions within a firm—such as
marketing, sales, finance, manufacturing, and distribution—and between firms. - ANS-True
2. A global positioning system (GPS) consists of hardware, software, and data that provide
location information for display on a multidimensional map. - ANS-False
20. Instant access to customer profiles, account history, and current order status significantly
improves the quality of interactions with customers, suppliers, and business partners. -
ANS-True
21. Integrations is what allows separate systems to communicate directly with each other,
eliminating the need for manual entry into multiple systems. - ANS-True
, 22. LBS differ from RFID in that an LBS cannot track and monitor objects such as inventory. -
ANS-False
23. Large Enterprise systems are used for efficiency by medium and large companies for
increased profits and productivity. - ANS-True
24. List generators fall under the category of the sales department's CRM tools. - ANS-False
25. Master data is designed with specific fields for collecting and distributing company
information. - ANS-True
26. Mobile and wireless networks are identical, and the terms can be used synonymously. -
ANS-False
27. Nestlé is one of the companies shown as an example of low-quality information causing
problems for the company. Which of the following are some of the errors they found in the data
or information?
a. They had 550,000 actual vendors, yet the information reports showed more than 9 million due
to duplication and abbreviation inaccuracies.
b. Some of the vendor names were abbreviated, whereas others were not.
c. They had too many inaccuracies and duplications to be able to identify customer profitability.
d. All of these - ANS-D.
28. Offshore outsourcing is using organizations from developing countries to write code and
develop systems. - ANS-True
29. Oracle and SAP are the biggest ERP vendors. - ANS-True
3. A great GIS example, Google Earth, combines satellite imagery, geographic data, and
Google's search capabilities to create a virtual globe that users can download to a computer or
mobile device. - ANS-True
30. Outsourcing is a common approach using the professional expertise within an organization
to develop and maintain the organization's information technology systems. - ANS-False
31. Plan, source, make, deliver, and return are the five basic supply chain management
components. - ANS-True
32. Production and materials management is a core ERP component. - ANS-Ture
33. Programmers are employees who write software code for mainframe systems. - ANS-Ture
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