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Conflict Management Exam 1/161 Questions and answers/100% Accurate
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Conflict Management Exam 1/161Questions and answers/100%
Accurate
Accuracy - -to what extent was the message received similar to what was "intended or sent"? -Adversely affect relationships - -occurs when conflict makes people feel uncomfortable,
dissatisfied, and desire exiting the relationship. -Civility - -is constituted by an attitude of respect toward others manifested in our behavior toward
them; that respect is not predicated on how we feel about them in particular. -Conflict communication - -is a process of exchanging verbal and nonverbal messages in a conflict
situation that starts with antecedents, moves through steps, and ends with consequences -Conflict management - -is the behavior a person employs based on his or her analysis of a
conflict situation. -Conflict metaphor - -happens when one is asked to compare one term (conflict) with something
else (struggle, exploding bombs, being on trial). -Conflict resolution - -refers to only one alternative in a conflict situation in which the parties solve a problem or issue. -Cycle - -of behavior exists when people get a sense of repetitiveness in behavior. -Destructive conflict - -occurs when there is an expansion of the issues, number of people involved,
costs to the participants, and intensity of negative feelings. -Differentiation phase - -or ongoing interaction pattern occurs when the participants work out the
problem using constructive or destructive strategies and tactics presenting both sides of the story, moving back and forth, and escalating and de-
escalating. -Incompatible outcomes/goals - -occur when we are seeking different outcomes; for example, we
want to buy two different cars but we can only afford one. -Incompatible means - -occur when we want to achieve the same goal but differ in how we should
do so; for example, we agree on the same car, but not whether to finance it or pay cash. -Inevitability of conflict principle - -means that we should cease our efforts to find perfect people
and learn how to manage the conflicts we are sure to have with those closest
to us. -Initiation phase - -is where at least one person makes known to the other the presence of a felt
conflict. -Interdependence - -occurs when the relationship would be characterized by
all involved in it as
one that is important and one that is worth the effort to maintain. -Interpersonal conflict - -is defined as a problematic situation with the following four unique
Characteristics: the conflicting parties are interdependent; perceive that they
seek
Incompatible goals or outcomes or they favor incompatible means to the same ends; the
Perceived incompatibility has the potential to adversely affect the relationship if not
Addressed; there is a sense of urgency about the need to resolve the difference. -Linear view of communication - -studies communication by focusing on message senders as the
starting point and message receivers as the end point. -Meta-conflict perspective - -means that we look on the conflicts we have experienced, analyze
what we did well and what we did poorly, and learn from our mistakes. -Negative view of conflict - -sees conflicts as painful occurrences that are personally threatening
and best avoided or quickly contained.
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