Exam (elaborations)
PFCC Exam 3: Questions With Correct Answers
PFCC Exam 3: Questions With Correct Answers
[Show more]
Content preview
PFCC Exam 3: Questions With Correct AnswersPatient experience Right Ans - The sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the
continuum of care.
-experience.. for patients Right Ans - personalization
security
dependability
transparency
perception
experience... for the organizer Right Ans - -clinical quality and safety
- patient approval
- operational/financial performance
- employee engagement
patient and family centered care Right Ans - an approach to the planning,
delivery, and evaluation of health care that is grounded in mutually
beneficial partnerships among health care providers, patients, and
families. It redefines the relationships in health care.
respect & dignity
information sharing
collaboration
participation Right Ans - 4 principles of patient-family centered care
respect and dignity Right Ans - • Privacy - Knock before you enter
• Control - Ask my permission before touching
• Choice - What is our plan B?
• Humor - Making me smile to take my mind off things
• Matter-of-factness - Give it to me straight
effectively sharing information Right Ans - Be clear and consistent
Develop a communication strategy
Share the information multiple times
Explain why
Don't forget the power of a good conversation
Create a environment that is open to sharing
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LeCrae. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for CA$12.94. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
71498 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now