Exam (elaborations)
Zendesk Administrator Exam/ Section 3: User Experience – Questions And Answers
Zendesk Administrator Exam/ Section 3: User Experience – Questions And Answers
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Zendesk Administrator Exam/ Section 3: UserExperience – Questions And Answers
What is the default language in Zendesk Right Ans - The default language in
Zendesk is the language the agents see in the agent interface by default ad the
end users see in the Help Center by default
How to set the default language for your account? Right Ans - Click
'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages'
(select a language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk Right Ans - 12
hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set
their ow time zone in their user profile Right Ans - True
Which versions of Zendesk offer multiple languages? Right Ans -
Professional and Enterprise offer multiple languages
What are Multiple Languages used for? Right Ans - Multiple languages are
used to determine the language used in the system messages and email
notification that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported
languages Right Ans - Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____?
Right Ans - Select the languages you would like to support in your instance.
Admin> settings>account> localization tab> Languages > click 'additional
languages' > select desired languages and save
How can you use languages within triggers? Right Ans - Example: you can
create automations or triggers that route tickets through your workflow
based on the language setting of the requester.
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