Zendesk Admin Exam Prep: Section 6 Security And
Data persistence (12%) – Q’s And A’s
6.1 Identify ways to restrict access to ticket submission.
6.2 Given a scenario, identify ways to modify authentication in Zendesk
Support.
6.3 Given a scenario, troubleshoot the authentication issue in Zendesk
Support.
6.4 Given a scenario where updating, merging, suspending, or deleting a user
is needed, identify the consequences of the action.
6.5 Given a scenario where ticket properties need to be updated, identify the
consequences of that change.
6.6 Given a scenario, troubleshoot how to handle suspended tickets.
6.7 Given a scenario where an administrator has deleted data from an account,
identify the consequences.
You want to give your end users an authentication option that doesn't require
them to create a new password, but you don't have the resources for a custom
single sign-on (SSO). What can you do? Right Ans - You can use Zendesk's
native option with social login, allowing users to authenticate their identity by
logging onto their Twitter, Facebook, Google, or Microsoft accounts. Providing
additional sign-in choices tends to improve the user experience because it
makes the process seamless. Instead of creating a password before they move
on, end users can simply use one of their social accounts to continue with
their activity.
What is the Team member authentication
options? Right Ans - Team member authentication
(1) Zendesk authentication: Team members will sign in with an email and
password.
Zendesk recommends keeping Zendesk authentication active as a backup. End
users will have another way to sign in if external authentication goes down.
Learn about external authentication downtime.
Data persistence (12%) – Q’s And A’s
6.1 Identify ways to restrict access to ticket submission.
6.2 Given a scenario, identify ways to modify authentication in Zendesk
Support.
6.3 Given a scenario, troubleshoot the authentication issue in Zendesk
Support.
6.4 Given a scenario where updating, merging, suspending, or deleting a user
is needed, identify the consequences of the action.
6.5 Given a scenario where ticket properties need to be updated, identify the
consequences of that change.
6.6 Given a scenario, troubleshoot how to handle suspended tickets.
6.7 Given a scenario where an administrator has deleted data from an account,
identify the consequences.
You want to give your end users an authentication option that doesn't require
them to create a new password, but you don't have the resources for a custom
single sign-on (SSO). What can you do? Right Ans - You can use Zendesk's
native option with social login, allowing users to authenticate their identity by
logging onto their Twitter, Facebook, Google, or Microsoft accounts. Providing
additional sign-in choices tends to improve the user experience because it
makes the process seamless. Instead of creating a password before they move
on, end users can simply use one of their social accounts to continue with
their activity.
What is the Team member authentication
options? Right Ans - Team member authentication
(1) Zendesk authentication: Team members will sign in with an email and
password.
Zendesk recommends keeping Zendesk authentication active as a backup. End
users will have another way to sign in if external authentication goes down.
Learn about external authentication downtime.
