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BRMP Certification Exam Questions & answers with Complete Solutions 100%correct
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BRMPCertification
Exam
BUSINESS
METRICS
in
Business
and
IT
Strategy
Phase
-
ANS--
opportunities
leveraging
new
technologies
have
been
identified
with
the
business
-
%
of
total
investment
for
growing
and
transforming
the
business
-
%
investment
on
customer
facing
projects
-
customer
satisfaction
scores
-
each
opportunities
return
on
investment
has
been
measured
and
a
decision
made
to
pursue
the
new
technology
or
not,
based
on
portfolio
decisions
-
tracking
and
reporting
on
business
value
realization
based
on
outcomes
customers
want
vs.
what
was
projected
-
business
strategic
plans
have
been
documented,
agreed
to,
and
communicated
to
everyone
-
level
of
stakeholder
satisfaction
w/
scope
of
planned
portfolio
programs
and
services
-
level
of
business
exec.
awareness
and
understandings
of
IT
possibilities
-
level
of
stakeholder
satisfaction
with
level
of
IT
innovation
-
number
of
approved
initiatives
resulting
from
IT
ideas
BUSINESS
METRICS
in
Continual
Improvement
Phase
-
ANS--
increased
availability,
reliability,
and
stability
to
allow
customers
to
achieve
their
outcomes
-
reduction
of
total
cost
of
ownership
-
increased
speed
to
market
-
ROI
-
initial
payback
period
-
VOI
BUSINESS
METRICS
in
Customer
Engagement
Phase
-
ANS--
number
of
new
demands
and
opportunities
submitted
to
the
service
provider
-
number
of
new
demands
and
opportunities
approved
and
funded
by
portfolio
management
-
%
of
total
submitted
opportunities/demand
that
have
been
approved
and
funded
-
increase
the
number
of
documented
outcomes
-
%
of
value
realization
by
customer
number
of
customer
service
review
meetings
-
number
of
improvement
opportunities
identified
Capability
Development
Analysis
Tool
-
ANS-Internal
Drives
and
PESTLE
↓
Impact
on
Current
State
↓
Business
Strategic
Updates/Initiatives
↓
Provider
Strategic
Updates/Initiatives
↓ Provider
Tactical
Plans
Drive
Future
Capability
Requirements
↓
Provider
Current
Capabilities
-->
Capability
Gap
Assessment
↓
Capability
Development
Program
Coordinator
Role
in
Business
&
IT
Strategy
Phase
-
ANS--
CONTINUE
to
build/MAINTAIN
relationships
-
use
Gemba
&
provide
basic
guidance/advice
-
provide
basic
operational
metrics
-
BEGIN
TO
look
for
service
provider
(SP)/business
trends
-
BEGIN
TO
have
service
review
meetings
w/
both
groups
Coordinator
Role
in
the
Continual
Improvement
Phase
-
ANS--
LEARN
continual
improvements
methods
&
techniques
-
Gemba
walk
-
Provide
in
put
into
the
intake
of
demand
-
Support
the
service
provider
to
ensure
that
customer
satisfaction
surveys
are
being
conducted
to
better
understand
the
customers
perception
of
the
services
being
provided
Coordinator
Role
in
the
Customer
Engagement
Phase
-
ANS--
Gemba
Walk
-
Identify
concerns
and
start
discussions
-
START
TO
provide
guidance
and
advice
-
Work
with
the
service
provider
to
ensure
alignment
on
operational
metrics
that
can
help
support
-
Review
ongoing
metrics
and
reports
Coordinator
Role
in
the
Operational
Excellence
Phase
-
ANS--
Major
incidents
POC
-
START
identifying
new
methods,
techniques
and
technology
that
could
benefit
both
the
service
provider
and
the
business
Coordinator
Role
in
the
P.
B.
T.
D.
Phase
-
ANS--
LEARN
how
Agile,
DevOps
and
Lean
principles
improve
all
activities
in
this
phase
-
IDENTIFY
risks
associated
with
being
"out
of
sync"
with
the
customer
-
Coordinate
that
the
business
is
a
part
of
all
necessary
testing
KEY
ACTIVITIES
in
Customer
Engagement
Phase
-
ANS--
identify
opportunities
to
improve
business/IT
partnership
and
develop
resulting
improvement
plans
-
'Go
to
Gemba'
-
support
the
documentation
of
functional
requirements
-
identify
and
communicate
new
tech.
and
other
opportunities
to
the
business
-
coordinate
communication
for
major
incidents
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