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man 320f exam 1 with complete solutions
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man 320f exam 1 with complete solutionsOrganizational Behavior - Answer -the study of human behavior in organization, focusing on individuals, teams, interpersonal processes, and organizational dynamics
OB - Answer --body of knowledge with real applications to everyday living and careers, particularly in respect to a smart workforce where connections and collaborations are the keys to success.
-Interest: ethical behavior, the importance of human capital, teams, info technology, new
workforce expectations, changing notions of careers/sustainability
-applied discipline developed through scientific methods and taking a contingency perspective that there is no single best way to handle people and the situations that develop as they work together
How do we learn about organizational behavior? - Answer --Results from experience
-Lifelong learning about organizational behavior requires a commitment to continuous learning from one's work and everyday experiences
-come from assessments, experiential exercises, team projects, case studies.
Context of Organizational Behavior - Answer --Collection of people working together in a division of labor for a common purpose.
-Organizations are open adaptive systems that change over time while interacting with their environments to obtain resource and transform them into useful products and services.
-Key stakeholders: customers, owners, suppliers, regulators, local communities, employees, future generations.
What is organizational culture? - Answer -it is the internal personality of the organization, including the beliefs and values that are shared by members.
Four Functions of Management - Answer -1. Planning (set directions)
2. Organizing (assemble resources and systems)
3. Leading (to create workforce enthusiasm)
4. Controlling (to ensure desired results)
What are the challenges of leadership in organizations? - Answer --Effective leaders are
individuals who successfully use influence to create change that benefits the mission and vision of the team or organization. -Not all managers are good leaders -Essential leadership skills include building competence and reputation, being an effective communicator and developing relationships and influence.
-Essential followership skills involve being supportive of leaders, not delegating upward,
and proactively anticipating problems or issues that could disrupt the team or the leaders ability to meet organizational goals.
Amoral Manager - Answer -fails to consider the ethics of her or his behavior
Complex Adaptive Systems (CAS) - Answer -interact and adapt with their environments to survive
Smart Workforce - Answer -members work in shifting communities of action in which knowledge and skills are shared to solve real and complex problems
Models - Answer -simplified views of reality that attempt to explain real-world phenomena
independent variable - Answer -presumed causes that influence dependent variables
dependent variable - Answer -outcomes of practical value and interest that are influenced by independent variables
Sources of research insight in Organizational Behavior - Answer -Field Studies, Meta analyses, laboratory studies, survey studies, case studies
Contigency Thinking - Answer -seeks ways to meet the needs of different management situations.
-one of the most accepted conclusions of scientific research to date
evidence-based management - Answer -making decisions based on hard facts about what really works rather than on dangerous half-truths (what sounds good but lack empirical substantiation)
Open Systems Theory - Answer -transform human and material resource inputs into finished goods and services
complex adaptive systems - Answer -interact and adapt with their environments to survive
Stakeholders - Answer -the people whose interests are affected by an organization's activities
organizational culture - Answer -the shared beliefs and behaviors within a social group; often used interchangeably with corporate culture organizational climate - Answer -represents shared perceptions of members regarding what the organization is like in terms of management policies and practices
workforce diversity - Answer -describes how people differ on attributes such as age, race, ethnicity, gender, physical, ability, sexual orientation. highlights multi-culturalism (emphasizes pluralism and genuine respect for diversity and individual differences)
inclusion - Answer -the degree to which the culture embraces diversity and is open to anyone who can perform a job, regardless of their diversity attributes
manager - Answer -person who supports the work efforts of other people less directing and controlling more love
effective manager - Answer -helps others achieve high levels of both performance and satisfaction. -task performance
-job satisfaction
task performance - Answer -quantity and quality of work produced
job satisfaction - Answer -a positive feeling about one's job resulting from an evaluation of its characteristics
man: interpersonal role - Answer -how a manager interacts with other people (figurehead, leader, liaison)
man: decisional role - Answer -how a manger uses information in decision making (entrepreneur, disturbance handler, resource allocator, negotiator)
man: informational role - Answer -how a manager exchanges and processes information (monitor, disseminator, spokesperson)
technical skill - Answer -the ability to use expertise to perform tasks with proficiency
human skill - Answer -The ability to work well with other people
emotional intelligence - Answer -the ability to perceive, understand, manage, and use emotions
social capital - Answer -a capacity to get things done with the support and help of others
self-awareness - Answer -ability to understand your own moods and emotions
self-regulation - Answer -ability to think before acting and to control bad impulses
Motivation - Answer -ability to work hard and perserve empathy - Answer -ability to understand the emotions of others
social skill - Answer -ability to gain rapport with others and build good relationships
conceptual skill - Answer -the ability to analyze and solve complex problems
Leadership Process - Answer -involves leaders and followers jointly producing leadership outcomes
framing - Answer -tailoring communication in ways to encourage certain interpretations and discourage others
social exchange - Answer -people build human relationships and trust through exchanges of favors based on reciprocity
law of reciprocity - Answer -states that if someone does something for someone else it will invoke a sense of obligation to return the favor
upward deleation - Answer -passing problems or responsibilities upward in the hierarchy
in ways that burden managers with more work
Which of the following issues would be most central to the field of organizational behavior? - Answer -B - how to increase job satisfaction and performance among members of a team.
What is the best description of the context for organizational behavior today? - Answer -
D - work-life balance concerns are in
The term workforce diversity typically refers to differences in race, age, gender, ethnicity, and _________ among people at work - Answer -C - able-bodiedness
Which statement about OB is most correct? - Answer -C - OB is focused on using social
science knowledge for practical applications
In the open-system views of organizations, such things as technology, information, and money are considered __________. - Answer -C - inputs
If the organization culture represents the character of an organization in terms of shared
values, the _____ represents the shared perceptions of members about day-to-day management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy - Answer -B - organization climate
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