100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
CPHQ Exam 1 Questions with Revised Answers CA$17.96   Add to cart
Quickly navigate to
Preview
  2.  
  3. CPHQ
  4.  
  5. CPHQ

Exam (elaborations)

CPHQ Exam 1 Questions with Revised Answers
 16 views  0 purchase
  • Course
  • CPHQ
  • Institution
  • CPHQ

CPHQ Exam 1 Questions with Revised Answers Nominal group technique - Answer-A group decision-making process fo generating a large number of ideas in which each member works by himself or herself. Used when members are new to each other or a controversial topic. Delphi method - Answer-A proces...

[Show more]

Preview 2 out of 10  pages

Document information

  • August 3, 2024
  • 10
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • cphq
  • cphq exam 1
  • cphq exam 1 questions with revised answers

Written for

  • CPHQ
  • CPHQ

Seller

avatar-seller
Scholarsstudyguide

Reviews received

Content preview

CPHQ Exam 1 Questions
with Revised Answers
Nominal group technique - Answer-A group decision-making process fo generating a
large number of ideas in which each member works by himself or herself. Used when
members are new to each other or a controversial topic.

Delphi method - Answer-A process used when team members are not in the same
location. After each step in the process data are sent to one person who compiles the
data and sends out for the next round for participants to rate various ideas until there is
consensus.

Activity network diagram - Answer-Also called the arrow diagram. It is used to depict a
sequence of events through arrows which represent activities connecting nodes which
represent a start and finish of activities.

Process Decision Program Charts (PDPC) - Answer-A tool used to understand a goal in
relation to the steps for getting to the goal. It attempts to identify potential deviations
from the desired process, allowing the team to anticipate and prevent the deviation.

A tool which can be displayed in a graphic format combining a tree diagram and a flow
chart or as an outline format. - Answer-Process decision program chart

Run chart - Answer-Tool for tracking results over a period of time

Statistical Process Control (SPC) - Answer-The use of random sampling and tools such
as control charts to monitor the production process

Control chart - Answer-Run charts to which control limits have been added above and
below the center line (mean).

What is determined by adding and subtracting three standard deviations to or from the
mean? - Answer-Upper control limit (UCL) and lower control limit (LCL)

Assuming a ____________________ distribution and no special _______________,
_______% of data points fall between the UCL and the LCL. - Answer-Normal,
variation, 99

What are the two types of variation? - Answer-Common-cause and special-cause

Common cause variation - Answer-______ _________ variation: stable, predictable,
and in statistical control

, Special Cause Variation - Answer-Unexpected variation in performance that results
from a non-random event.


Six Sigma Improvement Model - Answer-Define, Measure, Analyze, Improve, Control

Six Sigma - Answer-A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer

LEAN approach (quality improvement technique) - Answer-Focused on what's valuable
to customers, pt, payers, providers, regulatory bodies with an emphasis on investigating
new ways to get things done and making changes in a short period of time.

Reengineering - Answer-Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution of departmental
silos. Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.

Rapid cycle improvement (RCI) - Answer-An improvement model that makes repeated
incremental improvements to optimize performance

Breakthrough Series - Answer-A collaborative approach to QPI developed by the IHI to
bring about rapid cycle improvements. Collaborations allow organizations to learn from
each other's successes and failures. Incorporates the PDSA cycles and the concept of
spread.

Patient safety approach six key areas - Answer-structure, environment,
equipment/technologies, processes, people, and leadership/culture

Patient-centered care - Answer-"Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.

TeamSTEPPS stands for - Answer-Team Strategies and Tools to Enhance
Performance and Patient Safety

TeamSTEPPS (an AHRQ strategy to promote patient safety) - Answer-A teamwork
system designed to increase patient safety developed by the DoD and AHRQ

TeamSTEPPS - Answer-Designed to improve communication and teamwork skills
among healthcare professionals.

IOM Imperatives, Priorities and Competencies - Answer-Patient safety and harm,
changing the healthcare delivery system, and policy and healthcare quality

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Scholarsstudyguide. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$17.96. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

75759 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$17.96
  • (0)
  Add to cart