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Supervision AHLEI Questions and Answers
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All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People Ans- Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing th...

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  • August 3, 2024
  • 80
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • supervision ahlei questions and answers

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Supervision AHLEI
Questions and Answers


All of the following are resources available to supervisors except:


A. Time


B. Organizational goals


C. Materials


D. People


Ans- Organizational goals




Which of the following management principles may be violated when food

servers are also responsible meeting and greeting guests and bussing their own

tables?


A. Division of labor


B. Unity or command

,C. Organizational hierarchy


D. Matching


Ans- division of labor




Lucy, a housekeeping supervisor, complained to her boss when the front office

manager let three room attendants leave work before the end of their shift.

Which of the following management principles may have been violated ?


A. Staff stability


B. Unity of command


C. Division of labor


D. Common good


Ans- Unity of command




Monique, the dining room supervisor at the End Around Restaurant, was

concerned that when servers were unhappy with their work schedules or station

assignments they took their complaints directly to the restaurant manager and

not to her. Which of the following management principles may have been

violated?

,A. Discipline


B. Organizational hierarchy


C. Employee initiative


D. Unity of command


Ans- Organizational hierarchy




Which of the following best describes the power that an organization gives to a

supervisor to meet organizational goals?


A.Responsibility


B. Delegation


C. Formal authority


D. Informal authority


Ans- Formal authority




Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated

to Bill, the reservations manager, the task of changing room rates for all future

reservations staff and to the central reservations office. The room rates were

never changed. Who should ultimately be responsible?

, A. Elizabeth, the director of sales


B. Bill, the reservations manager


C. in-house reservations staff


D. the central reservations office


Ans- Elizabeth, the director of sales




Which of the following components of management involves the tasks involved in

motivating, training, evaluating, and disciplining employees?


A. Controlling


B. Directing


C. Staffing


D. Coordinating


Ans- Directing




Which of the following components of management involves grouping similar

tasks to create a position to be performed by one person?


A. Planning

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