Exam (elaborations)

SAP฀CRM฀Interview฀ Questions,฀Answers,฀and฀ Explanations

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SAP฀CRM

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SAP฀CRM

QUESTION฀1 Organization฀Model What฀is฀the฀difference฀between฀standard฀backend฀version฀ and฀enhanced฀back฀end฀version฀of฀organization฀model? ANSWER The฀enhanced฀version฀allows฀for฀multiple฀assignments฀of฀ a฀single฀object.฀As฀an�...

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sapcrminterview questionsanswersand expl
whatisthedifferencebetweenstandardbackendve

Institution SAP฀CRM
Course SAP฀CRM

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SAP฀CRM฀Interview฀
Questions,฀Answers,฀and฀
Explanations

SAPCOOKBOOK.COM

,Please฀visit฀our฀website฀at฀www.sapcookbook.com
©฀2006฀Equity฀Press฀all฀rights฀reserved.

ISBN฀1-933804-14-9

All฀rights฀reserved.฀No฀part฀of฀this฀publication฀may฀be฀
reproduced,฀stored฀in฀a฀retrieval฀system,฀or฀transmitted฀in฀any฀
form฀or฀by฀any฀means,฀electronic,฀mechanical,฀photocopying,฀
recording฀or฀otherwise,฀without฀either฀the฀prior฀written฀
permission฀of฀the฀publisher฀or฀a฀license฀permitting฀restricted฀
copying฀in฀the฀United฀States฀or฀abroad.

The฀programs฀in฀this฀book฀have฀been฀included฀for฀
instructional฀value฀only.฀They฀have฀been฀tested฀with฀care฀but฀
are฀not฀guaranteed฀for฀any฀particular฀purpose.฀The฀publisher฀
does฀not฀offer฀any฀warranties฀or฀representations฀not฀does฀it฀
accept฀any฀liabilities฀with฀respect฀to฀the฀programs.

Trademark฀notices

SAP,฀SAP฀EBP,฀SAP฀SRM,฀Netweaver,฀and฀SAP฀New฀Dimension฀
are฀registered฀trademarks฀of฀SAP฀AG.฀This฀publisher฀gratefully฀
acknowledges฀SAP฀permission฀to฀use฀its฀trademark฀in฀this฀
publication.฀฀SAP฀AG฀is฀not฀the฀publisher฀of฀this฀book฀and฀is฀
not฀responsible฀for฀it฀under฀any฀aspect฀of฀the฀law.

,TABLE฀OF฀CONTENTS

SAP฀CRM฀Interview฀Questions,฀Answers,฀and฀฀
Explanations฀................................................................... ix
Introduction฀....................................................................................1
Section฀1฀Strategic฀and฀Setup฀Questions฀.....................................2
Question฀1:฀ Organization฀Model฀........................................ 3฀
Question฀2:฀ Creation฀of฀a฀Business฀Partner฀..................... 4
Question฀3:฀ Use฀of฀R/3฀conditions฀in฀CRM฀.......................6
Question฀4:฀ SAP฀NetWeaver฀...............................................8
Question฀5:฀ Enterprise฀Portal฀.............................................9
Question฀6:฀ Deploying฀SAP฀CRM฀Projects฀......................10
Question฀7:฀ The฀Most฀important฀and฀Mandatory
฀ Functions฀.......................................................12
Question฀8:฀฀ General฀System฀landscape฀for฀฀
฀ CRM฀Projects฀.................................................14
Question฀9:฀ Webclient฀vs฀Winclient฀.................................16
Question฀10:฀ Interview฀Questions฀faced฀with฀฀
฀ IC฀Webclient,฀et.฀al.฀.......................................19
Question฀11:฀ Whether฀to฀replicate฀R/3฀sales฀order฀to฀฀
฀ CRM฀................................................................20
Question฀12:฀ How฀can฀I฀get฀Sales฀Order฀from฀R/3฀to฀฀
฀ CRM฀................................................................21
Question฀13:฀ What฀ID฀to฀use฀to฀login฀to฀XCM
฀ Conﬁguration฀for฀user฀administration฀........22
Question฀14:฀ Initial฀Download฀for฀CUSTOMER_MAIN฀...23
Question฀15:฀ EEWB฀is฀not฀very฀ﬂexible฀............................26
Question฀16:฀ Business฀Partner฀replication฀.......................27
Question฀17:฀ How฀to฀deal฀with฀different฀destination฀฀
฀ in฀CRM฀............................................................29
Question฀18:฀ Mapping฀CRM฀BP฀to฀R/3฀...............................30
Question฀19:฀ Internet฀Sales฀.................................................31

, Question฀20:฀ Material฀Data฀ﬂow฀from฀CRM฀to฀CDB฀........32
Question฀21:฀ Pricing฀Conditions฀from฀SD฀to฀CRM฀...........33
Question฀22:฀ CRM฀sales฀structure/data฀.............................34
Question฀23:฀ Contact฀Person฀Replication฀from฀R/3฀to
฀ CRM฀.....................................................................35
Question฀24:฀ BDOC฀transfer฀of฀Sales฀Order฀from฀฀
฀ CRM฀to฀R/3฀which฀function฀module฀...........36
Question฀25:฀ Trying฀to฀connect฀CRM฀and฀BW฀..................37
Question฀26:฀ Mobile฀Client฀Installation฀.............................38
Question฀27:฀ Pricing฀in฀CRM฀..............................................39
Question฀28:฀ CRM฀landing฀page฀.........................................40
Question฀29:฀ Organization฀Model฀or฀Partners฀..................41

Section฀2฀CRM฀Functional฀...........................................................43
Question฀30:฀ Variant฀Conﬁguration฀...................................44
Question฀31:฀ Order฀conﬁrmation฀to฀be฀output฀from฀฀
฀ R/3฀instead฀of฀CRM฀......................................... 45
Question฀32:฀ Sales฀Order฀replication฀issue฀.......................47
Question฀33:฀ Resend฀BP฀record฀to฀R/3฀..............................49
Question฀34:฀ Mass฀Maintenance฀Functionality฀for฀BP฀....50
Question฀35:฀ Assigning฀or฀changing฀an฀฀
฀ Organizational฀Attribute฀...............................51
Question฀36:฀ Deletion฀of฀Business฀Partner฀.......................52
Question฀37:฀ BP฀creation฀Mobile฀Sales฀.............................53
Question฀38:฀ Error฀in฀processing฀Quotation฀in฀CRM฀.......54
Question฀39:฀ Prices฀in฀the฀CRM฀Product฀Master฀.............55
Question฀40:฀ IC฀Webclient฀in฀IDES฀via฀SAP฀Menu฀...........56
Question฀41:฀ Access฀of฀IC฀Webclient฀.................................57
Question฀42:฀ Campaigns/Opportunity฀Management฀........58
Question฀43:฀ CRM฀MARKETING:฀SEGMENT฀฀
฀ BUILDER฀........................................................61
Question฀44:฀ Proﬁle,฀Proﬁle฀Sets,฀Target฀Groups฀-฀
฀ relationships฀..................................................62

-฀iv -

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