100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
COB 204 Questions with Complete Solutions CA$18.08   Add to cart
Quickly navigate to
Preview
  2.  
  3. COB 204
  4.  
  5. COB 204

Exam (elaborations)

COB 204 Questions with Complete Solutions

 6 views  0 purchase
  • Course
  • COB 204
  • Institution
  • COB 204

COB 204 Questions with Complete Solutions E-mail and Automated Response - Answer-the most popular tool for customer service, inexpensive, fast, and companies use email not only to answer customer inquiries but also to disseminate information, send alerts and product information, and conduct cor...

[Show more]

Preview 2 out of 7  pages

Document information

  • August 3, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • cob 204
  • cob 204 questions with complete solutions

Written for

  • COB 204
  • COB 204

Seller

avatar-seller
Scholarsstudyguide

Reviews received

Content preview

COB 204 Questions with Complete
Solutions

E-mail and Automated Response - Answer-the most popular tool for customer service,
inexpensive, fast, and companies use email not only to answer customer inquiries but
also to disseminate information, send alerts and product information, and conduct
correspondence on any topic (notifications about orders)

Loyalty Programs - Answer-programs that recognize customers who repeatedly use a
vendor's products or services

Assessing the Costs - Answer-calculating the dollar value of IT investments is not as
simple as it may seem. One of the major challenges -> allocating fixed costs among
different IT projects (straightforward)

Fixed Costs - Answer-those costs that remain the same regardless of any change in the
company's activity level (e.g., costs associated with infrastructure, IT services, and IT
management)

Assessing the Benefits - Answer-benefits may be more difficult to quantify, especially
because many of them are intangible (not tangible or countable)

4 Common Approaches for Cost-Benefit Analysis - Answer-1. Net Present Value
2. Return on Investment (ROI)
3. Breakeven Analysis
4. Business Case Approach

Net Present Value - Answer-analysts use the net present value (NPV) method to
convert future values of benefits to their present-value equivalent by "discounting" them
at the organization's cost of funds. They can then compare the present value of the
future benefits with the cost required to achieve those benefits to determine whether the
benefits exceed the costs

Transaction Processing System (TPS) - Answer-supports the monitoring, collection,
storage, and processing of data from the organization's basic business transactions,
each of which generates and collects data continuously, in real time

Transaction - Answer-any business event that generates data worthy of being captured
and stored in a database (e.g., product manufactured, a service sold, a person hired,
and a payroll check generated)

, Source Data Automation - Answer-a process in which organizations try to automate the
TPS data entry as much as possible because of the large volume involved

Batch Processing - Answer-the firm collects data from transactions as they occur,
placing them in groups or batches then prepares and processes the batches periodically

Online Transaction Processing (OLTP) - Answer-business transactions are processed
online as soon as they occur and system performs these tasks in real time by means of
online technologies

Functional Area Information Systems - Answer-initially built to support its given areas,
but it is all the same when it goes to the ERP

Return on Investment (ROI) - Answer-measures management's effectiveness in
generating profits with its available assets. ROI is calculated by dividing the net income
generated by a project by the average assets invested in the project. ROI is a
percentage, and the higher the percentage return, the better

Breakeven Analysis - Answer-determines the point at which the cumulative dollar value
of the benefits from a project equals the investment made in the project

Business Case Approach - Answer-system developers write a business case to justify
funding one or more specific applications or projects. IS professionals will be a major
source of input when business cases are developed because these cases describe
what you do, how you do it, and how a new system could better support you

Purchase of a Prewritten Application - Answer-many commercial software packages
contain the standard features required by IT applications. Therefore, purchasing an
existing package can be a cost-effective and time-saving strategy compared with
custom-developing the application in-house

Customize a Prewritten Application - Answer-customize existing software is an
especially attractive option if the software vendor allows the company to modify the
application to meet its needs. However, this option may not be attractive in cases where
customization is the only method of providing the necessary flexibility to address the
company's needs. It also is not the best strategy when the software is either very
expensive or likely to become obsolete in a short time

Lease the Application - Answer-compared with the buy option and the option to develop
applications in-house, the lease option can save a company both time and money.
Leased packages (like purchased packages) may not exactly fit the company's
application requirements. Leasing can be especially attractive to small and medium-
sized enterprises (SMEs) that cannot afford major investments in IT software
Wireless - Answer-without wires

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Scholarsstudyguide. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$18.08. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

76449 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$18.08
  • (0)
  Add to cart