100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
BEC B6 Exam Questions & Answers 2024/2025 CA$16.59   Add to cart
Quickly navigate to
Preview
  2.  
  3. BEC B6
  4.  
  5. BEC B6

Exam (elaborations)

BEC B6 Exam Questions & Answers 2024/2025
 4 views  0 purchase
  • Course
  • BEC B6
  • Institution
  • BEC B6

BEC B6 Exam Questions & Answers 2024/2025 Business Process Management - ANSWERSA management approach that seeks to coordinate the functions of an organization toward an ultimate goal of continuous improvement in customer satisfaction 5 categories of business process management activities - ...

[Show more]

Preview 4 out of 46  pages

Document information

  • August 11, 2024
  • 46
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • bec b6 exam questions answers

Written for

  • BEC B6
  • BEC B6

Seller

avatar-seller
Bensuda

Reviews received

Content preview

BEC B6 Exam Questions & Answers
2024/2025

Business Process Management - ANSWERSA management approach that seeks to coordinate the
functions of an organization toward an ultimate goal of continuous improvement in customer
satisfaction



5 categories of business process management activities - ANSWERSDesign

- ID the existing processes and the conceptual design of how processes should function



Modeling

- introduce variables to the conceptual design for what if analysis



Execution

- design changes are implemented and key indicators of success are developed



Monitoring

- info is gathered and tracked and compared with expected performance



Optimization

- using the monitoring data and the original design, the process manager continues to refine the process



5 Techniques for business process management



Neumonic: DMAIC - ANSWERSDefine

- original process is defined as a baseline



Measure

,- indicators that will show a change to the process



Analyze

- determine the targeted or optimal improvement



Improve

- selected and implemented



Control

- monitor the improvement in real time and apply the data to the model for improevment



Process management is sometimes referred to as PDCA - ANSWERSPlan

- design the process improvement

Do

- implement the process improvement

Check

- monitor the process improvement

Act

- commit to the process and assess the degree of improvement



Measures - ANSWERSaka process metrics

can be financial or non-financial and should correlate directly to the managed process



Shared Services - ANSWERSRefers to seeking out redundant services, combining them, and then sharing
those services with a group or organization



Consolidation of redundant services creates efficiency but might also result in issues:

- service flow disruption: can create waste in transition, rework, and duplication

,- failure demand: results when a task must be performed for a second time because it was incorrectly
performed the first time



Outsourcing - ANSWERSContracting of services to an external provider



Can provide efficiences



Risks

- quality risk

- productivity

- staff turnover

- security

- language

- qualifications

- labor insecurity



Offshore Operations - ANSWERSRelate to outsourcing of services or business functions to an external
party in a different country



Double outsourcing basically



Common for

- IT

- business processes

- software R&D

- Knowledge process



Selecting improvement initatives - ANSWERSIrrational: Based on intuition and emotion

, Rational: Structured and systemaic assessments



Implementing Improvement Initiatives - ANSWERSFeatures of successful implementation activities



- internal leadership

- inspections

- executive support

- internal process ownership



Business Process Reengineering - ANSWERSRefers to techniques to help orgs rethink how work is done
to dramatically improve customer satisfaction and service, cut costs of operations and enhance
competitiveness



Fresh start



Not as popular as it was in the 90s



Business Process Management vs Business Process Reeingeering - ANSWERSBPM is based on
incremental changes



BPR is based on radical changes



Just in Time - ANSWERSAnticipates achievement of efficiency by scheduling the deployment of resources
just in time to meet customer or production requirements



Key: Inventory does not add value



Benefits

- Synchronization of production scheduling with demand

-Arrival of supplies at regular intervals throughout the production day

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Bensuda. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$16.59. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

75323 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$16.59
  • (0)
  Add to cart