100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
CTI 155 Computer User Support Chapter 2 (1). Questions & 100% Verified Correct Answers with complete solutions (Latest update CA$11.57   Add to cart

Exam (elaborations)

CTI 155 Computer User Support Chapter 2 (1). Questions & 100% Verified Correct Answers with complete solutions (Latest update

 3 views  0 purchase

CTI 155 Computer User Support Chapter 2 (1). Questions & 100% Verified Correct Answers with complete solutions (Latest update

Preview 1 out of 1  pages

  • August 14, 2024
  • 1
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
All documents for this subject (40)
avatar-seller
topgradesdr
CTI 155 Computer User Support Chapter 2
False - ANS-A common barrier to effective listening is to ask probing questions to get additional
details about a problem.

False - ANS-A support agent should always be honest in every response to a user's questions.

False - ANS-Empty phrases, such as, "Now let me see...," are effective ways for a support
agent to fill pauses in a conversation.

False - ANS-One goal of incident management is to give users information about how they
should organize their files, improve their personal work habits, and make more effective use of
their technology.

False - ANS-Support agents develop their own incident management strategy from scratch.

False - ANS-Support agents should avoid apologizing to users who have been kept on hold or
who have been given the runaround.

False - ANS-The purpose of comprehensive type listening is to develop a rapport with a user.

True - ANS-Feedback from users, other support agents, and supervisors is useful information
for a support agent who wants to develop a personal incident management strategy.

True - ANS-Most support workers and technology users are considered to be a mixture of the
personality types on the Myers-Briggs dimensions.

True - ANS-One method support agents use to communicate effectively with a user on the
telephone is to visualize the user and communicate with the visual image.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller topgradesdr. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$11.57. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

80796 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$11.57
  • (0)
  Add to cart