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pla exam questions & answers 2024/2025 Fredrick Winslow Taylor and the Gilbreths were proponents of which of the following? A) scientific management and administrative management, respectively B) scientific management and human relations management, respectively C) human relations D) m...

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  • August 16, 2024
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  • 2024/2025
  • Exam (elaborations)
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pla exam questions & answers
2024/2025

Fredrick Winslow Taylor and the Gilbreths were proponents of which of the following?

A) scientific management and administrative management, respectively

B) scientific management and human relations management, respectively

C) human relations

D) management science

E) scientific management - ANSWERSscientific management



1. Which of the following are examples of Kelley's "star strategies"?

A) Reflectiveness

B) Self-control

C) Focus

D) Show and tell

E) Cooperation - ANSWERSshow and tell



7. An organization must stay ahead of their competitors in all of the following areas except

A) being responsive to customers.

B) innovation.

C) quality.

D) white-collar organization.

E) efficiency. - ANSWERSwhite collar organization



9. Amy is in charge of the company newsletter. She provides the newsletter by both e-mail and hard copy
to each employee. In the newsletter she includes changes in company policy, awards employees have
received, and general interest articles about the company staff. Amy is participating in

A) Information management

,B) E-management

C) Project management

D) Knowledge management

E) Software management - ANSWERSknowledge management



10. The company's culture most directly affects

A) a manager's happiness.

B) the number of competitors a firm has.

C) the number of products a company makes.

D) the amount charged for the firm's products or services.

E) the education of the workforce. - ANSWERSthe managers happiness



14. A manager at a Pharmaceutical company is attempting to determine which type of people to hire.
This is an example of

A) planning.

B) organizing.

C) leading.

D) controlling.

E) marketing. - ANSWERSplanning



15. An administrator at a college is deciding whether English professors should teach specialized courses
or teach a variety of English courses. This is an example of

A) planning.

B) organizing.

C) leading.

D) controlling.

E) leadership. - ANSWERSorganizing



16. A team manager is inspiring her team to think of ideas that will put them first in sales among all
departments in the retail store in which her team works. This is an example of

,A) planning.

B) organizing.

C) leading.

D) controlling.

E) leadership. - ANSWERSleading



18. Why did Peter Drucker compare knowledge workers to concert musicians?

A) He loved classical music and enjoyed making these comparisons.

B) He felt the workplace of the future may resemble a symphony orchestra with employees the
musicians and managers as conductors.

C) He believed music in the workplace would eventually help workers to achieve their very best work.

D) He believed both concert musicians and knowledge workers need to be creative to succeed.

E) All of the above are reasons Peter Drucker compared knowledge workers to concert musicians. -
ANSWERSHe felt the workplace of the future may resemble a symphony orchestra with employees the
musicians and managers as conductors.



22. Managers who implement the policies and plans of the organization and coordinate the activities of
lower levels are called

A) first level managers.

B) middle managers.

C) top managers.

D) functional managers.

E) general managers. - ANSWERSmiddle managers



23. A ______ manager is responsible for just one organizational activity.

A) first-line

B) functional

C) top-level

D) CEO as a

E) general - ANSWERSfunctional

, 26. Which of the following is an example of an interpersonal role?

A) Negotiator

B) Spokesperson

C) Entrepreneur

D) Figurehead

E) Monitor - ANSWERSFigurehead



27. According to Mintzberg's work, which of the following is a type of role that managers play?

A) Analytical

B) Interrogatory

C) Interdependent

D) Decisional

E) All of these are managerial roles according to Mintzberg. - ANSWERSDecisional



28. When managers interact with suppliers in solving quality problems, they are operating in the
_______ role.

A) interpersonal

B) informational

C) decisional

D) analytical

E) visionary - ANSWERSinterpersonal



29. Pat, a manager, is showing potential customers around the company facility. Pat is performing the
__________ role.

A) leadership

B) figurehead

C) liaison

D) technical

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