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Mana 445 (13-16) Final Exam: Questions & Answers
Mana 445 (13-16) Final Exam: Questions & Answers
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Mana 445 (13-16) Final Exam: Questions & AnswersIn the business case for disability management, what is an intangible benefit
of effective disability management and return-to-work programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation Right Ans - D
According to studies mentioned in the text, what is the range of an
organization's payroll costs relating to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25% Right Ans - C
In 2011, in total, approximately how many claims were approved by Workers'
Compensation Boards across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000 Right Ans - A
For supported and sheltered work, what is likely to be required to meet the
duty to accommodate?
a. temporary changes to work tasks and the work environment
b. temporary changes to work tasks and permanent changes to the work
environment
c. permanent changes to work tasks and temporary changes to the work
environment
d. permanent changes to work tasks and permanent changes to the work
environment Right Ans - D
,What workplace disability indicator can provide the earliest information
about the effectiveness of the disability management program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
d. duration of the work disability Right Ans - B
Pareto analysis is also known as the 80/20 rule; historically 20% of
people/equipment/customers account for 80% of outcomes. In what
disability management best practice would Pareto analysis be a useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate Right Ans - B
What is an example of light-duty work, assigned due to a back injury, which
does not involve work hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth) Right
Ans - C
What was the key event in Vancouver Coastal Health's overhaul of their
disability management program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention Right Ans - A
What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
, d. phased return to work Right Ans - B
Who has less power in the return-to-work decision than in the past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician Right Ans - D
How does case management facilitate the recovery of an injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign Right Ans - C
What is the key function of a return-to-work coordinator?
a. getting the WCB to agree to fund treatment
b. working with the supervisor to develop new jobs
c. working with the injured employee to keep their spirits up
d. ensuring ongoing communication between the various stakeholders
Right Ans - D
Who is often overlooked when planning modified work arrangements for an
injured worker?
a. the worker's family
b. the worker's coworkers
c. the workers' family physician
d. the worker's union representative Right Ans - B
What should supervisors avoid saying when the injured worker comes back to
work?
a. "How are you feeling today?"
b. "So, tell me all about your occupational therapy program."
c. "There are some changes that I would like to go over with you."
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