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IAAP CAP Procedures Theory Vocabulary Flash Cards well answered to pass
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IAAP CAP Procedures TheoryVocabulary Flash Cards
Compressed Workweek - correct answer ✔✔An alternative to a traditional workweek that increases the
number of hours per day and decreases the number of days worked.
Chief Executive Officer (CEO) - correct answer ✔✔The highest-ranking person in a company who reports
to the board of directors and develops and implements strategic plans, makes major corporate decisions,
and (often) oversees company operations.
Blog - correct answer ✔✔A website or part of a website, where an individual can share his or her
thoughts and ideas on a variety of topics
Cross-Training - correct answer ✔✔Training personnel to complete differing tasks within a department
or unit
Government Entity - correct answer ✔✔An organization funded and managed by a local, state, or
national government in order to carry out its functions.
Corporation - correct answer ✔✔A group of people authorized by law to act as a legal personality and
having its own powers, duties, and liabilities
Flex-Time - correct answer ✔✔A system of working that allows an employee to choose, within limits, the
hours for starting and leaving work each day.
Director - correct answer ✔✔An officer of a company who is charged with the management of its affairs
and conduct.
Nonprofit Corporation - correct answer ✔✔A corporation formed to promote a civic, charitable, or
artistic purpose whose profits benefit from a specific tax exempt purpose.
,Partnership - correct answer ✔✔A legal relation existing between two or more persons contractually
associated as joint principals in a business.
body language - correct answer ✔✔Nonverbal messages transmitted through gestures and posture using
the eyes, face, hands, arms, and legs.
Limited Liability Company (LLC) - correct answer ✔✔A form of business organization that combines the
tax advantages of a partnership with the limited stockholder liability. May have a single owner.
organizational structure - correct answer ✔✔The way that lines of authority, responsibility, and
communication are arranged in order to accomplish the work of the business.
Stockholders - correct answer ✔✔A person who owns shares of stock in a company
Job Sharing - correct answer ✔✔An arrangement in which two or more people complete the duties of
one job position
organizational culture - correct answer ✔✔The key values, beliefs, and attitudes that drive an
organization and the way it conducts business.
Sole Proprietorship - correct answer ✔✔A type of business that is owned and controlled by one
individual and in which there is no legal distinction between the owner and the business.
manners - correct answer ✔✔Standards of conduct that show us how to behave in a cultured, polite, or
refined way especially when with other people
work ethic - correct answer ✔✔A set of values based on the merits of hard work and diligence
committee - correct answer ✔✔A group of persons elected or appointed to perform some service or
function, as to investigate, report on, or act upon a particular matter.
etiquette - correct answer ✔✔The rules indicating the proper and polite way to behave
,Professional image - correct answer ✔✔The way in which a person is perceived in the business world
relating to integrity, work ethic, skills, personal appearance, and etiquette
Brainstorming - correct answer ✔✔A technique used to generate ideas by spontaneous participation in
discussion
Business Casual dress - correct answer ✔✔A style of professional dress that is less formal than
traditional, conservative professional dress and that varies by organization
Networking - correct answer ✔✔The process of exchanging information with other people and building
positive business relationships
workaholic - correct answer ✔✔A person who is addicted to work or has a compulsive need to work
Cross-functional team - correct answer ✔✔A team composed of individuals from a number of different
functional groups within an organization
downward communication - correct answer ✔✔Messages that flow from management to employees
External Team - correct answer ✔✔A team formed when individuals within an organization work with
people outside the organization to achieve specified goals
Formal Communication - correct answer ✔✔Communication through official channels that precisely
follows certain rules and is free of any slang language
Horizontal Communication - correct answer ✔✔Messages that flow from coworker to coworker, from
manager to manager, or within a team
Informal communication - correct answer ✔✔Communication through unofficial channels (i.e.,
handwritten note, friendly email, office gossip)
, Outsourcing - correct answer ✔✔Using outside firms to perform certain functions of an organization
Project Team - correct answer ✔✔A team that is developed for a clearly defined project that has a
beginning and an end
Task Force - correct answer ✔✔A project team set up to deal with a specific issue or problem
Virtual Team - correct answer ✔✔A team that primarily meets electronically and crosses the boundaries
of time and distance to operate
Upward communication - correct answer ✔✔Messages that travel from employees to management
Team - correct answer ✔✔A group that works together toward a common goal
Priority - correct answer ✔✔Something that merits your attention ahead of other tasks
Interference - correct answer ✔✔Anything that stands in the way of progress
Incentive - correct answer ✔✔An intrinsic or extrinsic reward or encouragement
Self-Discipline - correct answer ✔✔Your control over what you do, as well as how and when you do it
Role Ambiguity - correct answer ✔✔A lack of clarity about
expected work objectives
and expectations
Procrastination - correct answer ✔✔The act of trying to avoid a task by putting it aside with the
intention of doing it later
Business Ethics - correct answer ✔✔The application of ethical standards in the workplace
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