MGMT 2103 CH.9
Values - answer Abstract ideals that guide one's thinking and behavior across all
situations; relatively stable.
Attitudes - answer Evaluations, feelings, or opinions—ranging from positive to negative
—about people, places, and objects.
Affective - answerThe "I feel" component of an attitude.
Cognitive - answerThe "I think" component of an attitude.
Behavioral - answerThe "I intend" component of an attitude.
Cognitive dissonance - answerThe psychological discomfort experienced when
simultaneously holding two or more conflicting cognitions (ideas, values, or emotions).
Intentions - answer Attitudes affect behavior via these.
Organizational commitment - answerThe extent to which an individual identifies with an
organization and commits to its goals.
Employee engagement - answerThe harnessing of organizational members' selves to
their work roles; where people employ and express themselves physically, cognitively,
and emotionally during role performance.
Perceived Organizational Support (POS) - answerReflects the extent to which
employees believe that the organization values their contributions and genuinely cares
about their well-being.
Job satisfaction - answerAn affective or emotional response toward various facets of
one's job; the extent to which an individual likes his or her job.
Motivation - answerPsychological process that arouses interest in doing something; it
directs and guides behavior.
Job involvement - answerThe extent to which an individual is personally involved with
his or her work role.
Withdrawal cognitions - answerAn individual's overall thoughts and feelings about
quitting.
Values - answer Abstract ideals that guide one's thinking and behavior across all
situations; relatively stable.
Attitudes - answer Evaluations, feelings, or opinions—ranging from positive to negative
—about people, places, and objects.
Affective - answerThe "I feel" component of an attitude.
Cognitive - answerThe "I think" component of an attitude.
Behavioral - answerThe "I intend" component of an attitude.
Cognitive dissonance - answerThe psychological discomfort experienced when
simultaneously holding two or more conflicting cognitions (ideas, values, or emotions).
Intentions - answer Attitudes affect behavior via these.
Organizational commitment - answerThe extent to which an individual identifies with an
organization and commits to its goals.
Employee engagement - answerThe harnessing of organizational members' selves to
their work roles; where people employ and express themselves physically, cognitively,
and emotionally during role performance.
Perceived Organizational Support (POS) - answerReflects the extent to which
employees believe that the organization values their contributions and genuinely cares
about their well-being.
Job satisfaction - answerAn affective or emotional response toward various facets of
one's job; the extent to which an individual likes his or her job.
Motivation - answerPsychological process that arouses interest in doing something; it
directs and guides behavior.
Job involvement - answerThe extent to which an individual is personally involved with
his or her work role.
Withdrawal cognitions - answerAn individual's overall thoughts and feelings about
quitting.
