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HCA 102 Quiz 2 Assessment With Answer Key 2024/2025 CA$20.45
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HCA 102 Quiz 2 Assessment With Answer Key 2024/2025
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What is paraphrasing Answer: Restating another persons message in your own words Why is paraphrasing important ? (2) Answer: -shows the person that you understood their message -lets them know you're interested in what they're saying -lets them know that you care -allows send...

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  • August 30, 2024
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  • 2024/2025
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HCA 102 Quiz 2 Assessment With Answer
Key 2024/2025

What is paraphrasing Answer: Restating another persons message in your own words



Why is paraphrasing important ? (2) Answer: -shows the person that you understood their message

-lets them know you're interested in what they're saying

-lets them know that you care

-allows sender to correct you



What is empathy Answer: Understanding the feelings of another person by seeing things from their
perspective



What two skills are needed to express empathy? Answer: Listening and responding



Is it always appropriate to give an empathetic response? Why? Answer: No.

-when the person is seeking information

-when the person needs immediate action

-when the person is being inappropriate



What 2 components are needed for an empathetic response Answer: Content and feeling



Is self disclosure appropriate to share? Why? Answer: Yes. It shows that you are human and builds
trust with your client. However, make sure that the focus is redirected back to them and that
boundaries aren't crossed

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