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OM 300 Exam 1 Northam Verified Study Questions And Answers
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OM 300 Exam 1 Northam Verified Study Questions And Answers What is TQM? ANS quality emphasis that encompasses the entire organization, from supplier to customer Managing quality supports: ANS differentiation, low cost, and response strategies How does quality improve profitability? ANS Qu...

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  • September 1, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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OM 300 Exam 1 Northam Verified Study Questions
And Answers
What is TQM? ANS quality emphasis that encompasses the entire organization, from supplier to customer



Managing quality supports: ANS differentiation, low cost, and response strategies



How does quality improve profitability? ANS Quality increases sales gains and reduces costs



Quality increases sales gains through what measures? ANS 1. Improved response

2. Flexible Pricing

3. Improved Reputation



Quality reduces costs through what measures? ANS 1. Increased productivity

2. Lower rework and scrap

3. Lower warranty costs



Improved quality leads to _____ which leads to _______ ANS increased sales gains and reduced costs;
Increased profits



What are the 3 different views of quality? ANS 1. User based

2. Product based

3. Manufacturing based



User based view of quality is: ANS Better performance and more features; quality lies in the eyes of the
beholder



Product based view of quality is: ANS Specific and measurable attributes of the product;



Manufacturing based view of quality is: ANS Conformance to standards and making it right the first time;
quality decided by manufacturer

, What are the 7 TQM concepts? ANS 1. Continuous improvement

2. Six Sigma

3. Employee Empowerment

4. Benchmarking

5. Just-in-Time (JIT)

6. Taguchi Concepts

7. Knowledge of TQM Tools



What is continuous improvement and what are its impacts/benefits? ANS Never ending process of continuous
improvement that utilizes a Plan-Do-Check-Act (PDCA) foundation



put on cheat sheet:

Covers people, equipment, material, suppliers, and procedures



every operation can be improved



Kaizen, TQM, and Zero Defects are also used to describe continuous (unending) improvement



What is six sigma and what are its impacts/benefits? ANS Two meanings:

1. Statistical definition of a process that is 99.9997% capable, 3.4 defects per million opportunities

2. A program designed to reduce defects, lower costs, save time, and improve customer satisfaction



Put on cheat sheet:

Comprehensive system for achieving and sustaining business success



Set stretch objectives



Create qualified process improvement experts (Black Belts, Green Belts, etc.)



Six Sigma uses the DMAIC approach. What is this? ANS 1. Defines project's purpose, scope, and outputs

2. Measures the process and collects the data

3. Analyzes the data

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