100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
OM 300 Exam 2-Part 3 Verified Study Questions And Answers CA$15.14   Add to cart
Quickly navigate to
Preview
  2.  
  3. OM 300
  4.  
  5. OM 300

Exam (elaborations)

OM 300 Exam 2-Part 3 Verified Study Questions And Answers
 20 views  1 purchase
  • Course
  • OM 300
  • Institution
  • OM 300

OM 300 Exam 2-Part 3 Verified Study Questions And Answers The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs an important motivation for a firm to improve its operations ANS Quality States that an operations mana...

[Show more]

Preview 1 out of 3  pages

Document information

  • September 1, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • om 300 exam 2 part 3
  • om 300 exam 2
  • om 300 exam 2 part 3 verified study questions and
  • the totality of features and characteristics of a

Written for

  • OM 300
  • OM 300

Seller

avatar-seller
Nipsey

Reviews received

Content preview

OM 300 Exam 2-Part 3 Verified Study Questions And
Answers
The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied
needs



an important motivation for a firm to improve its operations ANS Quality



States that an operations manager's objective is to build a system like this that identifies and satisfies customer needs



Encompasses entire organization from supplier to customer



Stresses a commitment by management to have a continuing company widedrive toward excellence in all aspects of
products and services that are important to the customer ANS Total Quality Management (TQM)



Common quality standards with international recognition.



Its focus is to enhance success through eight quality management principles. ANS ISO 9000 series:



Deals with Environmental management standards of products around the world. ANS ISO 14000 series



States that With a normal distribution, approximately 99.9997% of the distribution falls within +- 3 deviations of the
mean. Which means 3 out of every 1000 events fall outside of the range of the mean (are defective distribution).
This concept of TQM lowers the defects to 3.4 defects for every million. ANS Statistical Six Sigma Definition



designed to reduce defects, lower costs, save time, and improve customer satisfaction ANS Program (or
philosophy) Six Sigma Definition



The idea that you go out and identify the best practice to use for a certain task that you are involved in.



Answer the question "is there a product, practice, or a service that can be identified somewhere else, that can help us
achieve better quality?" ANS benchmarking

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Nipsey. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$15.14. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64438 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$15.14  1x  sold
  • (0)
  Add to cart