100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
MGMT 301 || very Flawless. CA$19.10   Add to cart
Quickly navigate to
Preview
  2.  
  3. MGMT 301
  4.  
  5. MGMT 301

Exam (elaborations)

MGMT 301 || very Flawless.
 6 views  0 purchase
  • Course
  • MGMT 301
  • Institution
  • MGMT 301

Zappos + Culture correct answers -values -What do you see in a company? -what a company says -What do you see/say about yourself? *Observational and Core Culture* Managers Must: correct answers 1. Develop culture 2. Encourage innovation 3. Manage change *DEM* Cultural Fit correct a...

[Show more]

Preview 3 out of 23  pages

Document information

  • September 12, 2024
  • 23
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • zappos culture

Written for

  • MGMT 301
  • MGMT 301

Seller

avatar-seller
FullyFocus

Reviews received

Content preview

MGMT 301 || very Flawless.
Zappos + Culture correct answers -values
-What do you see in a company?
-what a company says
-What do you see/say about yourself?

*Observational and Core Culture*

Managers Must: correct answers 1. Develop culture
2. Encourage innovation
3. Manage change

*DEM*

Cultural Fit correct answers -#1 reason people leave jobs
-lack of cultural fit
-urban vs rural

Culture Definition correct answers -system of shared beliefs/values guiding behavior (internal)
-"the way we do things around here"
-set of signals of what is considered appropriate vs. inappropriate (external)

Culture is *Personal* correct answers -subculture
-people can be different but also be in the same subcultures

EX: Academic (type & level), Functional (marketing), Geographic, Club, Political, Ethnic,
Religious, Fitness, Style, Urban/Rural

Culture is *Organizational* correct answers -IBM + The Masters Golf
-Ginni Rometty (CEO of IBM-Jan. 2012)
-would not let her be a member b/c it's an all-men club. She respected it and would not
compromise organization

Culture is *Corporate* correct answers Corporations and Culture: (*SRDS*)
-Shape attitudes
-Reinforce beliefs
-Direct behavior
-Set expectations

EX: Disney Traditions with Mickey
-training employees, mickey symbols everywhere

KPMG Study
Mergers & Acquisitions correct answers -analysis of 700 deals over 2 years
-83% failed to produce any benefit

,-50%+ destroyed shareholder value
-only 17% added value-why???
1. Bankers
2. Lawyers
3. Consultants
4. Government Officials
-lack of cultural auditing

Culture is *Global* correct answers -worldmapper.org

Above & Below the Waterline correct answers -Observed (above) and Core (below) Culture

Iceberg Analogy (Edger Schein's Levels of Culture):
1. Visible (dress, office, symbols, slogans)
2. Invisible (expressed values - EX: HP way)

Penn State Exercise on Culture correct answers Observed:
-Campus, Dress, International, Sports/Fitness, Leaders Actions, Classes, Technology, Dating,
Orgs, THON, Speakers

Core:
-Academics, Grades, Code Conduct, Integrity, WeAre, Rules, Alma Mater

Heroes correct answers Cultural Benefits:
-shared knowledge of hero stories
-establish or represent core values

Heroes:
-employees, customers, leaders

Heroes Example correct answers -Sam Walton (Wal-mart)
-Ken Frazier (Merck)
-Walt Disney (Disney Co.)
-Ursula Burns (Xerox)
-Indra Nooyi (Pepsico)
-Sheryl Sandberg (Facebook)

Rites & Rituals correct answers Cultural Benefits:
-creates connection (people + org)
-builds morale + engagement
-shared hands on experience

EX: Pixar + Culture
-gives employees money to customize offices

Symbols correct answers Cultural Benefits:

, -common understanding of culture
-easy to recognize (you + others)

EX: Thurl Ravenscroft (voice of Tony the Tiger) and Kellogg's Frosted Flakes
EX: Football Game Rituals with the Nittany Lion and Jimmy the Drum Major

Stories correct answers Cultural Benefits:
-easily remembered + passed on
-instills deeper cultural understanding

EX: Harland Sanders (KFC) and Dave Thomas (Wendy's)
-employees, customers, leaders

Innovation Example correct answers 3-D printing

Innovation Definition correct answers -taking a new idea and putting it into practice
*-the process of translating an idea or invention into a good or service that creates value for
which customers will pay*

3 parts of Innovation correct answers -Process, Product, and Business Model (*PPB*) +
Sustainability

Process Innovation correct answers Lean Principle = Reduction of Waste (largest # of
innovations)
Six Sigma = Process of Improvement (Vending Machine with debit/credit cards Ex)

*Building Planes Ex:*
-reduction in cost
-increased turn around (cycle time)
-increase output
-better customer satisfaction

Product Innovation correct answers -add value and pay money

*Drones Ex:*
-military and recreational
-Frank Wang (DJI CEO)
-"Are there benefits and side effects?"

Business Model Definition correct answers -create, deliver, and capture value

Business Model Innovation Example correct answers Media - decline of print
Retail - online shopping
Education - online classes
Music - physical to digital owning to streaming service

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for CA$19.10. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

81113 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
CA$19.10
  • (0)
  Add to cart