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GEB 3213 Exam 2 Hayes Questions And Answers Rated A+ New Update Assured Satisfaction
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Empathy - - "the ability to understand and share the feelings of another" - Important to consider when thinking about your emotional intelligence - Putting yourself in their position - Differs from sympathy in that it requires inhabiting the same emotional space as another person and it require...

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  • September 15, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • geb 3213 hayes

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  • GEB 3213 Hayes
  • GEB 3213 Hayes

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GEB 3213 Exam 2 Hayes
Empathy - - "the ability to understand and share the feelings of another"

- Important to consider when thinking about your emotional intelligence

- Putting yourself in their position

- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it
requires inhabiting the same emotional space as another person



Familiar Behaviors - Wearing casual attire

Informal email headings

First names or nicknames

Extending relationships beyond work

Getting to work late

Sharing of personal information

Less consideration of personal space



Laughter - Humor is important in developing relationships, receptive to your humor will lead to a
connection. Be aware when telling jokes in certain settings, but humor is a good way to read your
subjects interest



Raised Eyebrows - Shown when surprised or in doubt. when praised by someone with raised
eyebrows, the person speaking may be insincere




7-38-55 Rule - Body language rule, body language accounts for 55% of a given message, tone of
voice for 38% and words for just 7%



Open Palms - Sign of honesty, swear to tell the truth in court by raising one hand, shows you have
nothing to hide and are not a threat (primal)

, Expansive Pose - Standing with legs open, not closed and tight. Shows power and confidence.
Another example is leaning back in your seat shows you're relaxed and in control



Low-Power Pose - Opposite of Expansive pose, shows a closed off posture. Increases the release
of cortisol, the stress hormone, and appears to show a lack of confidence



Stress Face - Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see
if your subject will receive your message enthusiastically



Situational Awareness - You will meet people you don't know in various situations, so learn to
read people and respond accordingly. Self awareness is also important.



Eye Contact - Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend
to hold eye contact too long



Vocal Range - Change in vocal range shows their interested. Women go up, men go down.
Monotone shows disinterest




Mirroring - People that get along tend to mirror each others behavior, so if you shift your body
language and your subject does as well, it shows they're fairly comfortable



Formal Behaviors - Business Attire

Using formal email headings

Using titles and last names

Not engaging with coworkers outside of work

Getting to work early/on time

Withholding personal information

More consideration of personal space

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