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GEB 3213 Exam 2 Hayes Questions with 100% Correct Answers | Latest Update | Verified
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Negative personalization - ️️- whenever you adopt a posture of negativity about a person's behavior instead of first looking at the situation from multiple points of view - Instead of jumping to conclusions, the best course of action here—given that we wont have access to any more informat...

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  • September 15, 2024
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  • 2024/2025
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GEB 3213 Exam 2 Hayes
Negative personalization - ✔️✔️- whenever you adopt a posture of negativity about a
person's behavior instead of first looking at the situation from multiple points of view
- Instead of jumping to conclusions, the best course of action here—given that we wont
have access to any more information than we presently have—is to consider other
possibilities
- Practicing this is the quickest and easiest way to ruin a strong work relationship


Business Meeting Etiquette - ✔️✔️Stick to the agenda, provide required information,
and help move the meeting along, focus on primary issues and don't argue. Be polite
and positive when redirecting to primary issues.


Formal Behaviors - ✔️✔️Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space


Raised Eyebrows - ✔️✔️Shown when surprised or in doubt. when praised by someone
with raised eyebrows, the person speaking may be insincere



7-38-55 Rule - ✔️✔️Body language rule, body language accounts for 55% of a given
message, tone of voice for 38% and words for just 7%

Open Palms - ✔️✔️Sign of honesty, swear to tell the truth in court by raising one hand,
shows you have nothing to hide and are not a threat (primal)

Expansive Pose - ✔️✔️Standing with legs open, not closed and tight. Shows power
and confidence. Another example is leaning back in your seat shows you're relaxed and
in control

Low-Power Pose - ✔️✔️Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of
confidence

, Stress Face - ✔️✔️Clenched jaw, tightened neck and furrowed brow, show stress. This
way, you can see if your subject will receive your message enthusiastically


Eye Contact - ✔️✔️Keeping eye contact shows interest, too long makes you a creep or
a liar. Liars tend to hold eye contact too long


Situational Awareness - ✔️✔️You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also
important.

Vocal Range - ✔️✔️Change in vocal range shows their interested. Women go up, men
go down. Monotone shows disinterest

Laughter - ✔️✔️Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but
humor is a good way to read your subjects interest

Mirroring - ✔️✔️People that get along tend to mirror each others behavior, so if you
shift your body language and your subject does as well, it shows they're fairly
comfortable


Familiar Behaviors - ✔️✔️Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space

Synchronous Communication - ✔️✔️Communication that occurs in real time


Emotional intelligence - ✔️✔️- the ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others

(5) Strategies for improving emotional intelligence: - ✔️✔️- Reducing negative
emotions
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Bouncing back from adversity

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