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MGMT1135 Week 3 Test Questions and Correct Answers

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MGMT1135 Week 3 Test Questions and Correct Answers what causes job satisfaction - Answer- job conditions personality pay job conditions elaboration - Answer- training, independence, intrinsic nature of work SMART work design -- intrinsic factors driving satisfaction personality elabora...

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  • October 12, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • mgmt1135
  • mgmt1135 week 3 test
  • mgmt1135 week 3 test questions and correct answers
  • what causes job satisfaction

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MGMT1135 Week 3 Test Questions
and Correct Answers
what causes job satisfaction - Answer- job conditions
personality
pay

job conditions elaboration - Answer- training, independence, intrinsic nature of work
SMART work design -- intrinsic factors driving satisfaction

personality elaboration - Answer- those with positive core self evaluations --> satisfied

pay elaboration - Answer- not a huge effect once pass a certain threshold though

SMART stands for - Answer- stimulating
mastery
agency (autonomy)
relationships
tolerable

2 ways to measure job satisfaction - Answer- single global rating
summation score method

single global rating - Answer- 'all things considered, how satisfied are you with your
job?', rate it on scale from 1-5

summation score method (job facets approach) - Answer- identifies key elemnets in a
job and rate each element on a standardised scale and then combine to create overall
job satisfaction score

outcomes of job satisfaction - Answer- productive
greater influence
org citizenship behaviours
customer satisfaction
life satisfaction

4 responses to dissatisfaction - Answer- exit
voice: attempt to improve
loyalty: optimistically, passively wait for improvement
neglect: passively allow to worsen

, affect, emotion, mood - Answer- affect: generic, broad range
emotions: intense, discrete
moods: longer less intense

ekman's big 6 universal emotions - Answer- Anger
Fear
Sadness
Happiness
Disgust
Surprise

define moral emotions - Answer- emotions that have moral implications because of our
instant judgement of the situation that evokes them

sources of emotions and moods - Answer- personality, time of day, day of the week,
weather, stress, social activities, sleep, exercise, age, gender

define emotional labour - Answer- situation when an employees expression of
organisationally desired emotions during interpersonal transactions at work

define emotional dissonance - Answer- inconsistencies between the emotions people
feel and the emotions they project

to analyse emotiona labour, divide emotions into - Answer- felt and displayed

define surface acting - Answer- hiding feelings and emotional expressions in response
to display rules

define deep acting - Answer- trying to modify your true feelings on display rules

benefits of deep acting - Answer- job satisfaction, performance and better customer
treatment, more genuine --> genuine responses

define emotional intelligence - Answer- ability to
Perceive emotions in yourself and others
Understand the meaning of these emotions
AND
Regulate your own emotions accordingly

3 elements of emotional intelligence - Answer- 1. appraisal and expression of emotion in
the self: aware of mood and thoughts about mood
2. appraisal and recognition of emotion in others: linked to empathy
3. regulation of emotions in self and others

what purpose do emotions serve - Answer- intrapersonal
interpersonal

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