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CNML & NE-BC study cards Questions and Correct Verified Answers Latest Version
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What is the purpose of a job description? A job description outlines the job duties to a potential or new employee, explains the boundaries of the scope of practice, and provides direction for the new employee about what performance measures will be assessed at evaluation time. Why should ...

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  • October 14, 2024
  • 49
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • cnml ne bc study cards questions and correct ver
  • what is the purpose of a job description a job

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1 | P a g e | © copyright 2024/2025 | Grade A+




CNML & NE-BC study cards
Questions and Correct Verified
Answers Latest Version
What is the purpose of a job description?


✓ A job description outlines the job duties to a potential or new

employee, explains the boundaries of the scope of practice, and

provides direction for the new employee about what performance

measures will be assessed at evaluation time.




Why should you avoid starting new staff before they attend general

orientation?


✓ Expediting an employee orientation is not a good idea because

general orientation provides an opportunity to connect the employee

with the mission, vision, and values of the larger organization. General

orientation also provides safety topics and opportunities to make

connections which can help them in the future.




What is the best way to give feedback to an employee who tends to be

defensive and confrontational?




Master01 | September, 2024/2025 | Latest update

, 1 | P a g e | © copyright 2024/2025 | Grade A+

✓ When giving feedback to an employee who tends to be defensive

and confrontational it is best to review the employee performance

guidelines, have the meeting in a safe location, perhaps include a

witness, and focus specifically on the employee's performance issues.




What are the challenges of communication in the workplace?


✓ The challenges of workplace communication are that people tend to

look for differences rather than similarities. People tend to judge others

based on what they assume is their intent, and people tend to avoid

engaging in potentially tense interactions.




Why is communication in the workplace so important?


✓ Good communication is important because 80% of patient errors are

related to communication breakdowns (Institute of Medicine, 2004).

People often know there is a problem but do not know how to

communicate it to others who can resolve the situation.




What is disruptive innovation?




Master01 | September, 2024/2025 | Latest update

, 1 | P a g e | © copyright 2024/2025 | Grade A+

✓ Disruptive innovation (Christensen, Bohmer, & Kenagy, 2000) is any

action that disrupts an existing way of doing something. The term can

be used to describe a problem but do not know how to communicate

it to others who can resolve the situation.




Why is it important how a candidate dresses for an interview?


✓ First impressions influence the interviewer when conducting an

interview. Unprofessional and inappropriate attire may be an indication

of poor judgement by the candidate however; there may be a reason,

which you will not know unless you ask the candidate. You should try

not to be distracted by the nurses attire an focus on her resume,

experience, skills, and answers. Ask the candidate behavioral

interviewing questions including how she dresses for different settings.




How important are the words in communication.


✓ Mehrabian (1981) suggested that in volatile situations people only hear

7% of the words that are being said. The other 55% of communication is

body language and 38% the tone.




Why is face-to-face communication important to certain types of

communication?




Master01 | September, 2024/2025 | Latest update

, 1 | P a g e | © copyright 2024/2025 | Grade A+

✓ Studies have shown that body language (55%) and tone (38%) have a

huge impact on communication in volatile situations (Mehrabian,

1981). Based on that data, as a leader you should consider that your

tone and body language might have a great impact on your

employees than what you actually say, word-wise.




Why are rumors and gossip dangerous?


✓ Rumors and gossip are dangerous in organizations because of their

effect on teamwork and morale. Gossip is generally assumed to have

some piece of factual basis, however in order to be believed the

parties must suspend disbelief and recognition of any contradictory

information that exists in order to perpetuate the story. Rumors and

gossip can be harmful when they translate into inaccurate information

and innuendo, which can lower trust, morale, undermine productivity,

discourage support for institutional initiatives, and block good news.




Why do people engage in spreading rumors and gossip?




Master01 | September, 2024/2025 | Latest update

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