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GEB3213 Midterm Exam Questions and Answers All Correct

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GEB3213 Midterm Exam Questions and Answers All Correct Before you decide what it is you want to communicate, what should be considered? - Answer- Why you are communicating Which of the following circumstances lends itself to the direct organization approach? - Answer- Sending your client a rec...

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  • October 28, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • geb3213
  • geb3213 midterm exam
  • geb3213 midterm exam questions and answers

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  • GEB3213

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GEB3213 Midterm Exam Questions
and Answers All Correct
Before you decide what it is you want to communicate, what should be considered? -
Answer- Why you are communicating

Which of the following circumstances lends itself to the direct organization approach? -
Answer- Sending your client a recommendation from another customer

If the audience can easily understand your intended meaning, you have
achieved_____in writing. - Answer- clarity

What can be done to make a sympathy message more meaningful to the receiver? -
Answer- Write it by hand.

When using for-your-information messages, who is likely to gain the most benefit from
the message? - Answer- Both the sender and the receiver

Routine business messages_____. - Answer- require that you be clear, complete, and
respectful

Which of the following is an example of a routine business request? - Answer-
Explaining a travel expense to the accounting department

When would the indirect approach be a better choice for your message? - Answer-
When your audience will not understand your request with context

A message that only hints at why you are writing is a(n)_____. - Answer- implicit
request

When would it be best to avoid using "you" in a communication? - Answer- When
issuing orders

When responding to questions face-to-face, how should the response be organized? -
Answer- Using the same format you would use if you were responding in writing

How can a company turn an unhappy customer into a brand advocate? - Answer- By
identifying a solution

When a company decides to satisfy a customer claim for a refund, exchange, or
repair,_____. - Answer- the business has an opportunity to create goodwill

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