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Biggby Exam Study Guide.
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Biggby Exam Study Guide. Select the correct version of P of PERC - answerPerception by customers that we respect their time and move them as quickly as possible. Select the correct version of the E of PERC - answerEvery customer leaves the store in a better mood than when the customer arrived. ...

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  • November 3, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • biggby exam study guide

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  • Biggby
  • Biggby

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©THEBRIGHT EXAM SOLUTIONS
10/30/2024 10:31 PM


Biggby Exam Study Guide.


Select the correct version of P of PERC - answer✔Perception by customers that we respect their
time and move them as quickly as possible.

Select the correct version of the E of PERC - answer✔Every customer leaves the store in a better
mood than when the customer arrived.

Select the correct version of R of PERC - answer✔Recognize each customer as an individual

Select the correct version of C of PERC - answer✔Consistently produce a high quality bevarge

mission statement - answer✔Create one we BIGGBY COFFEE fanatic per day, per store, who
will actively promote us to others.

cultural values - answer✔Make Friends, Have Fun, B Yourself, Share Great Coffee

Shotpullers first position priority - answer✔Pull shots and set up drinks

Shotpullers second position priority - answer✔Complete and serve toasted food including
Bragels.

Shotpullers third position priority - answer✔Brew coffee and run laps

How long shot good for before pouring - answer✔30 seconds

Kill time for brews - answer✔5 hours

fair trade products - answer✔Black & Tan (50%), French Roast, and Rwanada

Milksteamers first position priority - answer✔Steam milk, prepare and serve drinks

Milk streamers second position priority - answer✔Actively engage each customer in
conversation

Milksteamers third position priority - answer✔Clean and restock

Normal serving temp - answer✔150

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