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Exam 3 Chapters 9-12 Management JCCC Questions and Answers
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Exam 3 Chapters 9-12 Management JCCC Questions and Answers
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Exam 3 Chapters 9-12 ManagementJCCC Questions and Answers
What are the four parts of the human resource management process? - Answer-1.
Human resources planning
2. Retaining employees
3. Attracting employees
4. Developing employees
What are the six usual steps to the selection process? - Answer-•Application form
•Screening interviews
•Testing
•Background and reference checks
•Interviewing
•Hiring
the process of choosing the most qualified applicant recruited for a job. - Answer-
Selection
places job applicants undergo a series of tests, interviews, and simulated experiences
to determine their potential. - Answer-Assessment centers
What are the three parts of developing employees? - Answer-•Orientation programs
•Onboarding
•Newcomer socialization
the process of teaching employees the skills necessary to perform a job. - Answer-
Training
_______ training develops skills in a simulated setting. - Answer-Vestibule
the ongoing process of evaluating employee performance. - Answer-Performance
appraisal
What are the four steps of the performance appraisal process? - Answer-1. Job analysis
2. Develop standards and measurement methods
3. Informal PA - coaching and discipline
4. Prepare for and conduct the formal PA
What are the three things encompassed in compensation? - Answer-Pay systems
Pay determination
Benefits
, What are the five steps of the union-organizing process? - Answer-1. Initial organizing
activities
2. Signing authorization cards
3. Determining the bargaining unit
4. Election
5. Certification
the interactions between management and unionized employees. - Answer-Labor
relations
What are three ways to separate employees? - Answer-Attrition
Firing
Layoffs/downsizing
Job ______ identifies the tasks and responsibilities of a position. - Answer-description
______ refers to teaching employees the skills necessary to perform a job, while
______ is ongoing education to improve skills for present and future jobs. - Answer-
Training; development
Mary received a phone call from the HR department of Fruits Inc. The conversation
lasted about 25 minutes and they talked in more detail about her education and
experience. This reflects the selection step known as ______. - Answer-screening
interview
Due to the 2008 financial crisis, some people lost their jobs. Most likely, these
employees were ______. - Answer-laid off
To avoid a strike or a lockout, collective bargainers sometimes agree to use neutral third
parties, called what? - Answer-mediators from the Federal Mediation and Conciliation
Service
In your new job as a teller, you are being trained by waiting on actual bank customers
under the supervision of your training manager. This refers to ______ training. -
Answer-on the job
As an employee in the HR department, you may be asked to recruit new employees and
interview them. This is part of the stage of human resources management process
known as ______. - Answer-attracting employees
Being able to go to work any time between 5 a.m. and 10 a.m. and leave any time
between 2 p.m. and 9 p.m. as long as you work 40 hours a week is known as ______. -
Answer-flexible work practices
All of the following are true of job descriptions EXCEPT it ______. - Answer-should
make the job sound better than it really is so that it attracts a larger pool of candidates
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