MANA 444

Performance Management - The process of establishing performance goals and designing interventions and programs to motivate and develop employees to improve their performance. SMART Goals - Goals that are specific, measurable, attainable, relevant, and have a time frame. Training - Formal and planned efforts to help employees acquire knowledge, skills, and attitudes to improve performance in their current job. Development - Formal and planned efforts to help employees acquire knowledge,...

Potential solutions to performance gaps - - do employees have adequate resources? - are goals clear? - is outcome of employees performance visible and known to employee? IF NO, FIX. - is person punished for desirable behaviour? IF YES, FIX. - is undesirable behaviour rewarded? IF YES, FIX. - are there positive consequences for performing as desired? IF NO, FIX - clarify goals - simplify tasks - transfer employee to better fit job - lower expectations.... ETC Designing t...

Performance management is best categorized as a single event often associated with an annual performance appraisal process - False Components of a performance management process usually identify training and development needs of individuals leading to concrete plans for development of skills, knowledge and abilities - True Human resource development is a part of a larger system known as training and development - False Development is described as a planned effort to develop employees' ...