Customer service - Study guides, Class notes & Summaries

Course Careers Exam| Questions and Verified Answers| 100% Correct| Grade A (2023/ 2024 Update) Q: What is the formula for predicting sales? Efficiency + Performance = Effectiveness Efficiency + Effectiveness = Performance Effectiveness + Performance = Efficiency Answer: Efficiency + Effectiveness = Performance Q: Who are you calling with your direct cold call outreach? Someone above or horizontal to your ideal buyer persona Someone below your ideal buyer persona Som...

NCTI FINAL EXAM: PROGRESSION FIELD TECH 2 - 3 TEST EXAM| LATEST UPDATE 2023 / 2024| Complete Solutions Field Tech II - III Conventional What is one reason why broadband cable operators install fiber-optic cable in stages instead of changing the infrastructure all at once? - ANSWER Changing the infrastructure all at once would cause too many service disruptions. What is the difference between the fiber-to-the-node (FTTN) and fiber-to-the-...

Unit 14 Learning Aim C (Investigating Customer Service) P4,P5,P6,m3,d3

Test Bank for Essentials of Marketing 18e 18th Edition by Joseph Cannon, William Perreault and E. Jerome McCarthy. Full Chapters test bank included (Ch 1 to 19) Chapter 1: Marketing's Value to Consumers, Firms, and Society Chapter 2: Marketing Strategy Planning Chapter 3: Evaluating Opportunities in the Changing Market Environment Chapter 4: Focusing Marketing Strategy with Segmentation and Positioning Chapter 5: Final Consumers and Their Buying Behavior Chapter 6: Busine...

Rise Up Customer Service and Sales Exam Latest Update Questions and Correct Answers Rated A+

A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - ANSWER Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • Y...

Test Bank for Managing Operations Across the Supply Chain, 5th Edition 5e by Morgan Swink, Steven Melnyk, Janet L. Hartley and M. Bixby Cooper. Full Chapters test bank are included Part 1: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT Chapter 1: Introduction to Managing Operations Across the Supply Chain Chapter 2: Operations and Supply Chain Strategy Part 2: FOUNDATIONS OF OPERATIONS MANAGEMENT Chapter 3: Managing Processes and Capacity Chapter 3: Chapter Supp...

MNO2609 Assignment 4 (DETAILED ANSWERS) Semester 2 2024 - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED - DISTINCTION GUARANTEED Answers, guidelines, workings and references .... 1. Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, which statement is true explains quality? A. Quality is getting things wrong first but getting them right the second time. B Quality is doing thing through trial and error. C. The total feature...