Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification notes

Past paper for the module Employee Relations and Engagement. Two sections which features a case study on two indivuals and their relationship with the company, followed by two essay style questions. Relevant topics in this past paper include a Human Resouce Management (HRM), Corporate Social Responsibility (CSR), Unitartist approach to management and employee relations as well as collective bargining for trade unions.