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Essay Aviation Operations level 3
- Module
- Aviation Operations level 3
- Institution
- AQA
Unit 22 M1 assignment.
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Kenocia FernandesUnit 22: M1
Dilip Desai
ONBOARD PASSENGER OPERATIONS
M1 Review the importance of the role and
responsibilities of the senior cabin crew member
throughout the stages of a flight.
The main job and responsibility of the senior cabin crew member is
to ensure the safety of the passengers and crew. To do so, the SCCM
must adhere to the CAA and other regulatory organisations' laws by
securing and performing regular monitoring of the cabin and
equipment. The SCCM is not only responsible for cabin crew but also
is he first person to call if there is an emergency in-flight and the
first one to administer CPR in extreme cases. They provide
leadership, which includes evacuation of the aircraft in the event of
a medical emergency with a passenger. A senior cabin crew member
will assist with first aid treatment while onboard. A senior cabin crew
member encourages teamwork and acts with honesty in everything
he or she does.
The SCCM is in charge of the pre-flight and post-flight briefings to
ensure that information is communicated on to the crew members
and ultimately to the passengers. This ensures collaboration and
smooth communication, which helps to reduce confusion and fear in
the event of an incident. Because the SCCM is the cabin crew's
leader, he or she is in charge of ensuring that all responsibilities are
distributed evenly and that each allocated member completes them.
The Senior Cabin Crew Member is responsible for the overall
customer experience and wellbeing of the passengers on board by
ensuring that the highest standard of safety and service is delivered
by all cabin crew members.
Routine responsibilities during the pre-departure
stages of a flight:
The duties of an SCCM vary according on the size of the crew and
whether the flight is long or short term, and they change at different
times of the trip. Before the plane takes off, there are a lot of things
to do in a short amount of time, therefore the SCCM's role is to
guarantee that the cabin crew's duties are completed. The SCCM
holds a pre-briefing meeting to detail any changes in flight
information and safety protocols, as well as to state the nature of
the flight and any other relevant information to the cabin crew
members.
, Kenocia Fernandes
Unit 22: M1
Dilip Desai
The SCCM is also in charge of passenger announcements, where
safety protocols are carried out and passengers' need-to-know
information is passed on. It is critical for the SCCM to maintain
contact with the flight crew in order to be informed about what is
going on. To ensure that all equipment is operational, a cabin and
equipment check is performed also, make sure that all of the
equipment, such as electronic systems, emergency medical kits,
defibrillators, and staff rest spaces, are located where they should
be.
SCCM speaks with the dispatch officer to discuss the passenger
manifest, which contains information regarding passengers with
special needs, pregnant ladies, and unaccompanied youngsters so
that they may be accommodated. SCCM discusses flight information
with the captain and coordinates with the luggage handler. The
SCCM lock the doors and arm them so that the emergency slides will
inflate if they are opened. The pilot will ask the crew to disarm doors
after landing, indicating that the emergency slide has been
deactivated. On some of the small aircrafts SCCM may will close and
arm the doors but on bigger aircrafts SCCM just allocate this task to
other cabin crew members and confirm this by doing the thumbs up
if it has done and get cross checked.
SCCM does the visual checks to make sure that all the pre-departure
duties have been carried out by all the crews and they are doing
their jobs properly and everything because cabin crew can miss out
with some tasks.
Routine responsibilities during the flight:
During the flight, the SCCM's tasks include ensuring the safety of the
crew members and passengers, monitoring, and managing the crew
members with on-point decision and problem-solving skills and
offering services to the passengers such as answering any questions
they may have, as well as serving and preparing food and beverage.
The SCCM's job also includes delegating responsibilities to cabin
crew personnel. Depending on the length of the travel, the SCCM will
assist the cabin crew in providing beverages and snacks.
Routine safety checks include checking the toilets every 20 minutes
to see whether someone is smoking or collapsed, or whether there is
any random object hidden, checking on the passengers to see if
they need something or are behaving suspiciously, checking the
overhead lockers to make sure they are secure because passengers
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