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  2.  
  3. PEARSON (PEARSON)
  4.  
  5. Information Technology 2016/2017 NQF
  6.  
  7. Unit 14 - IT Service Delivery

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Nizuk Care Home Activity 5 (ACHIEVED DDM OVERALL)
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How I answered part of a mock exam for Unit 14.

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  • November 4, 2021
  • 2
  • 2020/2021
  • Exam (elaborations)
  • Questions & answers

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IT Service Delivery
Task 5 - Implementation report on the impact of IT service
delivery

Name Ryan Griffiths
Candidate Number M698885
Centre Number
Date 20/11/20
Organisation



Activity 1: 54 mins

Activity 2: 58 mins

Activity 3: 73 mins

Activity 4: 91 mins

Activity 5: 134 mins

Proof Reading: 42 mins

Total: 452 mins

Implementing your solution and delivering the organisation’s services and
products
An implication for delivering my solution is downtime. Replacing the old
computers with new ones will take a lot of time to do. This will cause
disruption to how Nizuk Care Home operate for a while. A solution to this, is to
replace some of the computers at a time. For example, computers in the
Administrators office could be replaced before the Dementia unit’s computers.
This way Nizuk Care Home can operate as normal, plus the solution can be
implemented properly.


Managing and supporting staff
An implication for supporting the staff is an unhappy staff member. If a staff
member feels they aren’t being treated to the standard they should be, they
may be inclined to do damage to company equipment. To avoid this
happening, staff could be interviewed if they become a concern to ensure they
are ok. This will increase morale because they will feel somebody cares about
them, also they’ll feel they have some worth to Nizuk Care Home.

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