Case
Case Quality management (QM777)
- Module
- Quality management (QM777)
- Institution
- University Of Sunderland (UoS)
Quality Management for Organisational Excellence
[Show more]
Seller
Follow
Content preview
Table of Contents1.0. Introduction.............................................................................................................1
2.0. Report Analysis.......................................................................................................2
2.1. Total Quality Management......................................................................................3
2.2. Importance of Quality Management........................................................................4
2.2.1. Six sigma and ISO 9001:2015..............................................................................5
2.3. Quality Assurance..................................................................................................6
2.4. Quality Control........................................................................................................7
2.4.1. Six Sigma Process DMAIC Model.....................................................................7
2.4.2. Lean Six Sigma...................................................................................................9
2.5. Quality improvement strategy.................................................................................9
3.0. Conclusion&Recommendations............................................................................10
4.0. References.............................................................................................................11
1.0. Introduction
1
, This business report is about the company ENG Telecom Smart whose
products includes mainly smartphones. There are 10 Managers and
150 Quality Control (QC) Inspectors. Of which, 20 QC Inspectors
cover approaching merchandise investigation. There exists a
demeanor in the organization that Quality ought to assessed into
Products and Services, and Operators essentially complete just get
together errands relegated to them.
Examination of the Quality Statistics revealed high moving toward
levels of rejects from suppliers, raised degrees of rejects from in-
house cycles and heads, and critical degrees of customer
complaints. It is similarly seen that there are a great deal of scrap
and waste material created, and normal machine breakdowns.
Further evaluation reveals lacking examination of suppliers,
nonappearance of instructional operational techniques, low
competency levels of overseers, new thing plans hustled into the
business place. There are no internal surveys or the board reviews
of the Quality Management System (QMS) grasped, The association
is going up against strong competition in the business community,
its arrangements are reducing and its working costs are extending.
As a newly appointed Quality management director for the ENG Telecom Smart
company, I will introduce my companywide improvement strategies and explain how
the strategies will be implemented. These strategies for organisational excellence will
include Total Quality Management, Quality Assurance and Quality control for ENG
Telecom Smart.
2.0. Report Analysis
After investigation company operations management, there are a lot of complaints
made due to poor quality management and the company was in poor situation.
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller islomb. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £8.51. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now