Exam (elaborations)
Exam (EXAMPLER) Unit 14 - IT Service Delivery
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- PEARSON (PEARSON)
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L3 Lead Examiner Report 2001January 2020
Level 3 Nationals
Information Technology
Unit 14
IT Service Delivery
(20161K)
1
January 2020
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Publications Code 20161K_2001_ER
All the material in this publication is copyright
© Pearson Education Ltd 2020
2
January 2020
,Grade Boundaries
What is a grade boundary?
A grade boundary is where we set the level of achievement required to obtain a certain
grade for the externally assessed unit. We set grade boundaries for each grade, at
Distinction, Merit and Pass.
Setting grade boundaries
When we set grade boundaries, we look at the performance of every learner who took
the external assessment. When we can see the full picture of performance, our experts
are then able to decide where best to place the grade boundaries – this means that they
decide what the lowest possible mark is for a particular grade.
When our experts set the grade boundaries, they make sure that learners receive grades
which reflect their ability. Awarding grade boundaries is conducted to ensure learners
achieve the grade they deserve to achieve, irrespective of variation in the external
assessment.
Variations in external assessments
Each external assessment we set asks different questions and may assess different parts
of the unit content outlined in the specification. It would be unfair to learners if we set the
same grade boundaries for each assessment, because then it would not take accessibility
into account.
Grade boundaries for this, and all other papers, are on the website via this link:
http://qualifications.pearson.com/en/support/support-topics/results-
certification/grade-boundaries.html
Unit 11 IT Service Delivery
Level 3
Grade Unclassified
N P M D
Boundary Mark 0 11 21 31 41
3
January 2020
,Introduction
• LE Report to be considered with the live external assessment and corresponding
mark scheme
• Contextual introduction to the unit
• If the first external assessment, to include differences in specification
2001 is the fourth external assessment window for Level 3 BTEC Information Technology
Unit 14: IT Service Delivery. This is an optional unit for learners studying the extended
diploma.
The unit is a paper-based examination and is broken down into a two-part task. Part A
contained material for the completion of the preparatory work for Part B and was to be
taken over a maximum of 3 hours across a period of 2 weeks. No marks were awarded
for Part A. Part B contained materials for the completion of the set task under supervised
conditions, allowing a maximum two A4 sides hard copy research notes from Part A to be
taken into the assessment.
Part B is broken down into five activities that cover different areas of the specification
where learners are expected to apply knowledge and understanding of the IT service
delivery requirements for the care home sector provided in the scenario.
The following section considers each activity on the paper, giving examples of responses
and a brief commentary why the responses gained the marks. This section should be
considered with the live external assessment and the corresponding mark scheme.
Introduction to the Overall Performance of the
Unit
The overall performance of learners was similar to previous series, although 1806 had
exceptionally low registrations so difficult to compare.
The performance for each Activity varied with a low number of blank responses, and some
responses focusing mostly on the future developments rather than the system as a
whole. Activities 3 (hardware & software and data & information solution), 4 (evaluation)
and 5 (implications) performed the least best.
Activity 3 - responses ranged between Band 1 and Band 2, which showed limited/some
accurate mapping of the IT service delivery solution for Neuton & Neuton. Learners on
the whole showed limited/some accurate technical understanding, lots only including
hardware requirements. When included, the data and information provided showed
limited/adequate coverage.
Activity 4 – as in previous series, the learners attempted to evaluate the solution but
mainly focused on future developments rather than the system as a whole. The inclusion
4
January 2020
,of alternatives was considered with more learners including them within their reports.
Activity 5 – even though this activity is still poorly answered, centres have taken on board
previous LE reports and it was found that more learners included implications to the
organisation of introducing the IT systems, but again mainly focusing on future
developments only.
5
January 2020
, Individual Questions
The following section considers each activity on the paper and provides examples of
learner responses. A brief commentary is included giving reasons why the responses
gained the marks they did. This section should be considered with the live external
assessment and the corresponding mark scheme.
Activity 1
(Outline IT service strategy)
Overall this was answered well with the majority achieving between 4 and 6 marks. From
the evidence seen, the candidates produced some relevant information from the
scenario, giving a mostly accurate description of the IT service strategy with appropriately
prioritised IT service/process requirements that were mostly supported by a rational.
On occasions, some candidates did not link the IT service strategy to individual needs, and
learners did not seem to use all the information provided in the scenario.
Response 1
Learner has provided relevant information from the scenario and to produce a
comprehensive outline strategy that includes an accurate description of the IT
service/process requirements for Neuton & Neuton that meet their needs. Learner has
appropriately prioritised IT service/process requirements with supported, clear rationale.
Learner has shown logical chains of reasoning and a full awareness of the scenario.
There is a discussion that includes hardware, software, communication requirements and
some legislation. The learner work would fit into Band Mark 3 (7 – 8) in the mark scheme.
6
January 2020
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