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Unit 12: IT Technical Support and Management - Assignment 1 - 2023 (Learning Aim A) (All Criterias Met)

Name: Unit 12: IT Technical Support and Management - Assignment 1 - 2023 (Learning Aim A) (All Criterias Met)
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2023 - This essay covers DISTINCTION level work for Unit 12: IT Technical Support and Management - Assignment 1 - Learning Aim A. To complete your assingment in the quickest time use the NAVIGATION PANE in Word to follow my layout in order to achieve any grade. (Pass, Merit & Distinction) Al...

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Uploaded on October 8, 2022
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Number of pages 24
Written in 2022/2023
Type Essay
Professor(s) Unknown
Grade A+

information technology
btec
unit 12
2022
2023
learning aim a
assignment 1
it
information technology 2016 nqf
it technical support and management
unit 12 it technical support and management
202223

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Joshua Hall Assignment 1 – Learning Aim A Unit 12 – 2023

Table of Contents

Unit 12 – IT Technical Support...............................................................................................................3

Introduction...........................................................................................................................................3

Purpose and nature of IT System support.............................................................................................3

Support for Different Types of Users in the System...............................................................................4

Beginners...........................................................................................................................................4

Intermediate......................................................................................................................................4

Expert................................................................................................................................................5

Administrators...................................................................................................................................5

Continuity of IT-based Systems and Processes......................................................................................6

Storage...............................................................................................................................................6

Cloud Storage....................................................................................................................................6

Network Systems...............................................................................................................................6

Virtual Personal Computers...............................................................................................................7

Email Communications......................................................................................................................7

Life Cycle of Support and Management.................................................................................................8

Design, Create and Test.....................................................................................................................8

Operation...........................................................................................................................................8

Decommission...................................................................................................................................8

Resources..........................................................................................................................................9

Demand Increase...............................................................................................................................9

1|Page

,Joshua Hall Assignment 1 – Learning Aim A Unit 12 – 2023

User Support......................................................................................................................................9

Safe Working Practices in IT Support and Management......................................................................10

Display Screen Equipment...............................................................................................................10

Manual Handling Operation Legislation...........................................................................................11

Portable Appliance Testing..............................................................................................................11

Effects on the Organisation..............................................................................................................12

Electrocution and Electrostatic Danger............................................................................................12

Fire...................................................................................................................................................12

Ergonomics of Workstation.............................................................................................................12

Job Roles in IT Technical Support and Management...........................................................................13

1st Line Support...............................................................................................................................13

2nd Line Support...............................................................................................................................13

3rd Line Support..............................................................................................................................14

Infrastructure Architects..................................................................................................................14

Network Administrators..................................................................................................................14

System & Network Support and Management Tools..........................................................................15

Monitoring.......................................................................................................................................15

User Desktop Computing.................................................................................................................15

Disk Images Deployment.................................................................................................................15

Asset Management..........................................................................................................................16

Remote Access Desktop...................................................................................................................16

Comparison..........................................................................................................................................17

2|Page

, Joshua Hall Assignment 1 – Learning Aim A Unit 12 – 2023

Evaluation............................................................................................................................................19

Sources................................................................................................................................................23

Unit 12 – IT Technical Support

Introduction

In this assignment, I have been asked to produce a report which evaluates the support and

management requirements and characteristics of IT systems used by businesses. Furthermore, I will

also be assessing the support and management requirements and characteristics such as including

the purpose and nature, safe working practices, job roles and system and network tools used in 2

different organizations.

Purpose and nature of IT System support

The goal of IT system support and management is to allow individuals to use the system, including

end users who are categorized as beginners, intermediates, experts, and administrators.

Additionally, an office-based IT support staff will be able to monitor computer networks while also

providing technical assistance to ensure everything works throughout this company. IT support will

be able to maintain computer systems, install and configure hardware and software, and

troubleshoot technical issues.

The nature of IT system support in an office-based workplace such as a call center will be to assist

and support staff with setup, maintenance, troubleshooting, and other computer-related issues.

They employ over a hundred people, have over a hundred computers, three servers, and ten IT

support employees. From this, the specialists will be able to provide remote assistance to the

employees, usually by phone or email, in order to keep them informed about additional technical

support upgrades.

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Unit 12: IT Technical Support and Management - Assignment 1 - 2023 (Learning Aim A) (All Criterias Met)

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