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B: Examine an organisation’s business processes and activities to inform improvements C: Develop a plan to improve an organisation’s business processes and activities.£7.09
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B: Examine an organisation’s business processes and activities to inform improvements C: Develop a plan to improve an organisation’s business processes and activities.
The document goes into depth about improvements to the plan that was created for part A of Unit 21 to aid you in structuring your assignment for Parts B and C.
UNIT 21: BUSINESS PROCESS MODELLING TOOLS ASSIGNMENT TITLE:
PLANNING BUSINESS CHANGE
After my discussion with the manger regarding the current ordering process, the
manger agreed with the implementing of changes. We agreed on the form
having a section that could allow customers to input their details and the date to
be present at the end of the order form. The parts section of the form for the
customer to request the parts they would like, to just be a list that they can
choose from. The price will also be detailed within the form for each part so the
customer can see the price beforehand.
Since the company has a paper-based order process, the purpose of said process
is for the customer to fill out the parts they would like along with their details,
which the company will then receive. After the company has received the order,
they will check to see if the parts are in stock. When the products are in stock
the work on the bike can begin.
The input required in the current order process for the customer to get the parts
that they need, a catalogue to see the list of parts. The catalogues are sent to
customers via post, this is the output. The order process is a form which needs to
fill in and either sent by post or via phone. As the business makes limited use of
I.T technology the catalogue is in paper form, as it supports Operations process
as the order forms help the company to make sales and show what parts are
available to customers, the business will use the customer data to help with
processing the orders that they make.
For the company to make sales from the parts the customer has requested they
need the input which is the customers requesting the parts. The outputting part
of the ordering process is the admin clerk obtaining the order, making the
photocopy for the order, and giving the copy to the workshop manager. Once the
workshop manager receives it, they use a strategic process so they check the
items are in stock if not the admin clerk will purchase more parts again the
operations process is used if the parts are low in stock or have been sold out,
they need to purchase more. As the admin clerk receives the orders they also act
as a supporting process to the customer as they are also providing technical
support if the customer has an issue with the order form, they will speak with the
admin clerk.
When the items are in stock, they are added to the list of pending orders, to see
how many bikes are waiting to be built they will then estimate a completion date
and inform the customer via phone to give them a quote date. The parts are
then delivered, the awaiting parts folder is checked by the workshop manager to
look over the parts that they are waiting on, once that’s complete it can be
added to the work pending folder.
When the order reaches the front of the work pending folder the bike will then be
built by using the order form to identify the parts that are needed. After the bike
has been completed the order form is taken out of the front of the work pending
folder and put into the work completed folder.
Flow chart of current order process
Customer requests for a
printed copy of the
pg. 1 catalogue terminator
, Once the customer has the
catalogue, they will fill in the
order form and send it off via
post or over the phone.
Terminator
Orders over the phone will be
entered onto an order form by
the admin clerk, who will also
check orders received via post.
Process
The admin clerk will then take
a photocopy of the order form
and puts the original in the
orders folder and gives a copy
to the manager.
Decision
The workshop
manager will check
the order and see if
the parts are in No
stock.
Yes
If any items are out of stock, he
asks the admin clerk to order
more. If there are parts out of
stock, then it gets put in the
‘awaiting parts ‘folder.
If the parts are in
stock the workshop
manager puts the
copy of the order in
When parts the back
are of the the
delivered
workshop, ‘work pending’
manager checks the
‘awaiting parts’folder.
folder to see which
bikes were awaiting the parts and
he moves the order form to the
‘work pending’ folder.
When the order form reaches the
front of the ‘work pending’ folder
the bike is then built using the
order form to identify which parts
to use.
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