Judgments
HE SHRM BODY OF COMPETENCY AND KNOWLEDGE
- Institution
- Bedfordshire University
HE SHRM BODY OF COMPETENCY AND KNOWLEDGE
[Show more]
Seller
Follow
Content preview
THE SHRM BODYOF COMPETENCY
AND KNOWLEDGE™
shrmcertification.org/SHRMBOCK
, TABLE OF CONTENTS
Introduction to the SHRM Body of Competency and Knowledge.................................................... 1
What Are Competencies?............................................................................................................................................ 3
Development of the SHRM BoCK...............................................................................................................4
New Material in the 2017 BoCK................................................................................................................................ 6
Organization of the SHRM BoCK Document........................................................................................................7
Section 1: Behavioral Competencies.........................................................................................................7
Section 2: HR Expertise.................................................................................................................................7
Section 1: Behavioral Competencies.................................................................................................... 8
How to Read This Section........................................................................................................................................... 8
Leadership Cluster......................................................................................................................................................... 11
Leadership & Navigation.............................................................................................................................. 12
Ethical Practice................................................................................................................................................ 14
Interpersonal Cluster................................................................................................................................................... 17
Relationship Management...........................................................................................................................18
Communication............................................................................................................................................. 20
Global & Cultural Effectiveness.................................................................................................................22
Business Cluster...........................................................................................................................................................25
Business Acumen..........................................................................................................................................26
Consultation....................................................................................................................................................28
Critical Evaluation..........................................................................................................................................30
Section 2: HR Expertise........................................................................................................................ 32
How to Read This Section......................................................................................................................................... 32
People Knowledge Domain......................................................................................................................................35
Functional Area #1: HR Strategic Planning............................................................................................36
Functional Area #2: Talent Acquisition...................................................................................................38
Functional Area #3: Employee Engagement & Retention................................................................39
Functional Area #4: Learning & Development...................................................................................... 41
Functional Area #5: Total Rewards.......................................................................................................... 42
Organization Knowledge Domain..........................................................................................................................43
Functional Area #6: Structure of the HR Function.............................................................................. 44
Functional Area #7: Organizational Effectiveness & Development .............................................45
Functional Area #8: Workforce Management......................................................................................46
Functional Area #9: Employee & Labor Relations.............................................................................. 47
Functional Area #10: Technology Management..................................................................................49
Workplace Knowledge Domain...............................................................................................................................51
Functional Area #11: HR in the Global Context.....................................................................................52
Functional Area #12: Diversity & Inclusion.............................................................................................53
Functional Area #13: Risk Management.................................................................................................54
Functional Area #14: Corporate Social Responsibility.......................................................................56
Functional Area #15: U.S. Employment Law & Regulations............................................................. 57
Appendix A: Glossary........................................................................................................................... 59
Appendix B: Resources......................................................................................................................... 69
, THE SHRM BODY OF COMPETENCY
SECTION AND COMPETENCIES
1: BEHAVIORAL KNOWLEDGE
Introduction to the SHRM Body
of Competency and Knowledge™
For more than sixty-five years, the Society for The SHRM Body of Competency and Knowledge™
Human Resource Management (SHRM) has (SHRM BoCK™), which is based on the SHRM
served the human resources (HR) profession. Competency Model and illustrated in Figure 1,
HR professionals worldwide look to SHRM for outlines the content of SHRM’s certification
comprehensive information and tools to help examinations, the SHRM Certified Professional
them perform effectively at their jobs, to develop (SHRM-CP®) exam for early-career and mid-level
their careers, and to partner strategically with practitioners, and the SHRM Senior Certified
employers. SHRM also works to advance the HR Professional (SHRM-SCP®) exam for senior-level
profession as a whole, ensuring that as business and executive practitioners. SHRM credentials
changes, HR evolves to meet business needs. provide reliable indicators to the global business
Increasingly, business leaders understand that community that the credential holder has the
effective people management is a strategic necessary capabilities in both aspects of HR
imperative. As a result, employers expect HR practice—competencies and knowledge—that
professionals to demonstrate, in addition to are required for effective job performance.
a thorough knowledge of HR concepts and
requirements, the behavioral competencies In addition to describing the behavioral
required to effectively apply that knowledge competencies and technical knowledge tested
in the modern workplace in support of on the SHRM-CP and SHRM-SCP certification
organizational goals. exams, the SHRM BoCK is also the common
framework for individuals developing exam
In 2011, SHRM began a program of research questions (item writers), as well as individuals
involving thousands of HR professionals to and organizations developing exam preparation
identify the critical competencies needed for materials. SHRM’s own operations for exam
success as an HR professional. This research led development are separate and independent from
to the development of the SHRM Competency its operations for study material development.
Model, which defines eight key behavioral SHRM observes a strict firewall between these
competencies (Ethical Practice, Leadership & activities to protect the integrity and credibility of
Navigation, Business Acumen, Relationship the certification exams.
Management, Communication, Consultation,
Critical Evaluation and Global & Cultural
Effectiveness) and one technical competency
(HR Expertise). The SHRM Competency Model
provides HR professionals with a comprehensive
roadmap for developing the capabilities they
need to advance their careers and improve their
effectiveness in the workplace.
THE SHRM BODY OF COMPETENCY AND KNOWLEDGE 1
, THE SHRM BODY
BODY OF
OF COMPETENCY
COMPETENCYAND
ANDKNOWLEDGE
KNOWLEDGE
FIGURE 1: SHRM Body of Competency and Knowledge (SHRM BoCK)
2 THE SHRM BODY OF COMPETENCY AND KNOWLEDGE
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller asifmohamadasif69. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £6.57. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67474 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now